Airport Customer Service Supervisor (Delta) - ILM

Unifi is a leading company in the aviation services industry with decades of rich experience and a strong reputation for excellence. Specializing in airline ground services, Unifi has established itself as a reliable and innovative partner for airlines and airports around the globe. The company is committed to providing exceptional service, ensuring the safe and efficient movement of aircraft and passengers to their destinations. Known for their dedication to operational excellence and passenger satisfaction, Unifi continuously adapts to the evolving needs of the aviation sector by investing in skilled personnel, technology, and best industry practices. Unifi’s vision is to be the most respected company in the aviation ground services field by delivering outstanding experiences to both airlines and passengers. Their team-oriented culture promotes integrity, empathy, and professionalism, creating a work environment where employees are empowered to make meaningful contributions while upholding high standards of safety and customer service. We are currently looking for passionate and dedicated individuals to join our expanding team as leaders within our customer service division. This role presents an exciting opportunity for those who take pride in working in a dynamic, fast-paced airport environment where exceptional service is paramount. As a team leader, you will be responsible for guiding agents to provide excellent customer support across all aspects of arrivals, ticketing, check-in, boarding, baggage handling, reservations, and handling any inquiries or complaints. Your leadership will help shape a seamless travel experience for passengers including unaccompanied minors, VIPs, and those requiring special assistance. This position emphasizes hands-on leadership, ensuring that every customer interaction reflects Unifi’s core values while maintaining compliance with safety regulations and company policies. You will also collaborate closely with ramp agents and other airport personnel to guarantee smooth operations and passenger comfort from arrival to departure. The role demands strong interpersonal skills, problem-solving ability, and the capacity to oversee and sustain a safe and efficient working environment. Unifi offers competitive benefits including flight privileges for employees and eligible family members after just 30 days of employment, weekly pay (bi-weekly in California), and full-time status starting at 30 hours per week. Full-time employees also enjoy paid time off, comprehensive medical, dental, and vision insurance, a 401k plan, exclusive discounts, and various wellness programs. Join us and take advantage of these benefits while growing your career in an exciting, rewarding industry where every day brings a new challenge and opportunity to make a difference.

• High school diploma or GED
• minimum age of 18 years
• ability to obtain airport, state, or customs credentials as required
• physical ability to lift up to 70lbs frequently
• capacity to push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, and grasp
• able to frequently climb and crawl
• willing and able to work rotating shifts including nights, weekends, holidays and overtime
• open to working in outdoor weather conditions including severe seasonal elements