Airport Customer Service Supervisor AGS - $20 per HOUR

Unifi is a well-established leader in the aviation services industry, with decades of experience providing exceptional airline ground services. The company has cultivated a strong reputation for innovation, adaptability, and growth by consistently delivering high-quality support in facilitating safe and efficient travel for aircraft and passengers. As a company deeply embedded in the airline ground services sector, Unifi is committed to ensuring that every customer interaction reflects integrity, empathy, and professionalism. Their vision is to be the most respected company in the industry by offering outstanding customer experiences and reliable service that helps aircraft and passengers reach their destinations safely and comfortably. This employment opportunity at Unifi presents a dynamic role tailored for individuals passionate about aviation customer service and team leadership. The position involves leading a team of agents responsible for managing various passenger services, including arrivals, ticketing, check-in, boarding, baggage management, reservations, and handling passenger queries or complaints. This role demands a blend of customer service excellence, leadership skills, and operational knowledge of airport procedures. The successful candidate will be instrumental in welcoming and assisting passengers throughout their airport experience, including those with special needs such as unaccompanied minors, VIPs, and individuals requiring wheelchair assistance. Unifi offers a rewarding career path with significant benefits including flight privileges for employees and eligible family members, competitive pay structures with weekly or bi-weekly payroll depending on location, and solid full-time opportunities starting at 30 hours per week. The company also provides comprehensive benefits packages for full-time employees, including medical, dental, vision insurance, paid time off, and a 401k retirement plan. Additionally, employees enjoy exclusive discounts and various wellness programs designed to support their health and well-being. As a leader within the team, the role also takes responsibility for ensuring compliance with safety regulations, company policies, and legal requirements, while fostering a workplace culture that prioritizes safety, anti-harassment, and equal opportunity. This critical position requires hands-on involvement in operational tasks such as guiding passengers through customs and immigration, assisting ramp agents with the logistics of special equipment, and managing boarding processes using computerized systems. The role also mandates physically demanding activities including lifting, pushing, pulling, and prolonged periods of standing or walking, emphasizing the need for physical fitness and stamina. Candidates interested in joining Unifi’s team will find a supportive, growth-oriented environment that values integrity, empathy, and dedication. Working at Unifi means becoming part of a respected company that not only provides vital aviation services but also offers career development opportunities and a dynamic workplace culture. Whether you are experienced in ground handling or aspire to develop your career in aviation customer service leadership, Unifi offers the platform to grow alongside an industry leader and enjoy unique benefits such as flight privileges that truly set this opportunity apart.

• High school diploma, GED or equivalent education
• Must be at least 18 years of age
• Must be able to obtain credentials required as per airport or state or customs requirements
• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
• Frequently climb and crawl
• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
• Must be able and open to work in outside weather conditions which may include severe seasonal elements