Airport Customer Service Agent (VIVA)-SAT/PT

Unifi is a renowned customer service provider specializing in delivering exceptional support and assistance to travelers at airports. Our mission is to ensure every passenger enjoys a smooth and hassle-free experience, especially relating to their baggage handling and related concerns. As a company dedicated to enhancing customer satisfaction, Unifi values professionalism, empathy, and efficiency in all customer interactions. We strive to maintain a positive and supportive environment for both our employees and customers, reflecting our commitment to excellence in the travel service industry. The role of a Unifi Customer Service Agent is critical and rewarding. These agents serve as the primary point of contact for customers facing baggage-related issues, offering first-class assistance with a warm and friendly attitude. If you enjoy engaging with people, solving problems, and providing outstanding service, this role is an excellent opportunity to be part of a dynamic team within the bustling airport environment. Responsibilities range from assisting with baggage pick-up to handling complex situations involving lost, delayed, or damaged items. Agents are trained to utilize computer software for tracking and cataloging luggage efficiently, ensuring that passengers’ needs are met promptly and professionally. This is a physically demanding position that requires agents to handle heavy items regularly, including lifting, carrying, pushing, and pulling weights up to 70 pounds. The job also demands vigilance and adherence to safety protocols, such as being alert near moving vehicles and aircraft and proficiently using radio equipment. The role is ideal for individuals who are energetic, detail-oriented, and committed to maintaining high standards of customer service. Additionally, successful candidates must complete ramp and Security Identification Display Area (SIDA) training to obtain airport authority identification and security clearance. Employment with Unifi as a Customer Service Agent is contingent upon meeting several requirements, including residency, valid in-state driver’s license, and background checks. The company offers competitive benefits, including comprehensive medical, dental, and vision coverage, telehealth access, a 401(k) retirement plan, and paid time off. Employees also enjoy worldwide pass travel privileges to explore amazing destinations served by Delta Air Lines and have access to special financial vendor programs for purchasing home goods. This position provides a stable and fulfilling career path for those passionate about customer service and eager to contribute positively to the travel industry.

• high school diploma or GED
• valid in-state driver’s license
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• must be authorized to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment
• must be a local (in-state) resident