Airport Customer Service Agent-RNO PT-Quick Hire!•Reno,NV,USA,NV•Unifi

Unifi is a dedicated customer service provider within the airline and airport service industry, focused on ensuring smooth and positive experiences for passengers. Known for its commitment to excellence, Unifi operates in a fast-paced environment where frontline staff play a critical role in enhancing passenger satisfaction and operational efficiency. As a company, Unifi values reliability, professionalism, and a customer-first mindset, providing vital support to airlines and travelers alike. Their services encompass baggage handling, customer assistance, and problem resolution, positioning Unifi as a key player in airport logistics and customer relations. The role of a Customer Service Agent at Unifi is a dynamic, customer-facing position that demands sensitivity, efficiency, and a proactive approach to problem solving. This position represents the first line of defense for customer inquiries and concerns, particularly relating to baggage issues such as delayed, lost, or damaged items. Agents are expected to demonstrate a friendly and outgoing demeanor, effectively communicating with passengers to ensure a positive experience from arrival to resolution. This role not only requires excellent interpersonal skills but also the physical capability to manage and move luggage, as handling items weighing up to 70 pounds is a routine part of daily work. Customer Service Agents utilize specialized computer software to track and catalog luggage, ensuring that every piece is accounted for and returned to its owner promptly. Professional demeanor and the ability to handle customer interactions with efficiency and class are essential. The role involves assisting passengers directly, addressing their concerns, and performing related duties within the scope of their skills and experience. Candidates must also complete mandatory airport security training, including ramp and SIDA certification, to obtain the necessary airport authority identification required to perform their duties in restricted areas. This position is ideal for individuals who thrive in a fast-paced environment and enjoy making a tangible difference in customer satisfaction. Being a local resident with eligibility to work in the United States is a prerequisite, along with the ability to pass background checks and maintain security standards. The job offers an opportunity to join a growing team at Unifi, contributing to the seamless and efficient operation of airport services. Employees benefit from comprehensive medical, dental, and vision plans, along with competitive retirement options and paid time off, supporting both their professional and personal well-being.

• Must be a local in-state resident
• High school diploma or GED
• Valid in-state driver’s license
• Ability to pass a pre-employment drug screen
• Ability to pass up to a 10-year background check
• Must be at least 18 years of age
• Must have authorization to work in the United States
• Must complete ramp and SIDA training for airport security identification
• Must be able to carry heavy items up and down jetway stairs
• Must be alert to moving vehicles or aircraft and use radio equipment