Airport Customer Service Agent - MSN - FT - Madison, WI

Unifi is a leading company in the aviation services industry with decades of experience providing comprehensive ground services to airlines. Over the years, Unifi has continuously innovated and adapted to meet the evolving needs of the aviation sector. The company is committed to delivering exceptional service by ensuring that aircraft and passengers reach their destinations safely and efficiently. Unifi prides itself on its dedication to customer satisfaction and safety, earning the respect of its partners, employees, and customers alike. As a prominent player in airline ground services, Unifi’s vision is to be the most respected company in the industry by offering an unparalleled experience throughout every stage of air travel. Unifi is currently expanding its team and seeking passionate individuals who hold integrity and empathy as core values. The company understands the importance of how individual words and decisions affect not only passengers but also the staff and partners involved in the air travel process. As such, Unifi welcomes candidates who are eager to make a positive impact and who want to grow their careers in the aviation industry. No prior experience is necessary because comprehensive paid training is provided to all new employees, making this an excellent opportunity for those wanting to enter a dynamic and rewarding career path. The role available is focused on providing outstanding customer service across various functions including arrivals, ticketing, check-in, boarding, baggage services, reservations, and handling passenger inquiries or complaints. Employees in this role are vital to creating a seamless travel experience, assisting passengers throughout their airport journey with professionalism and care. Responsibilities include supporting passengers with special needs such as unaccompanied minors, VIP travelers, and those requiring wheelchair assistance, ensuring compliance with airport security procedures, and cooperating closely with other ground staff to facilitate smooth operations. Working at Unifi means joining a team that values collaboration, respect, and continuous improvement. The company offers full-time positions that start at 30 hours per week with weekly pay for hourly employees. Benefits include flight privileges after 30 days of employment for eligible employees and their families, paid time off for full-time staff, comprehensive medical, dental, and vision insurance, 401k plans for all employees, and exclusive discounts along with wellness programs. This role is physically demanding and requires team members to be able to lift heavy objects, assist passengers physically, and work under various weather conditions and rotating shifts that include nights, weekends, and holidays. Joining Unifi not only opens the door to a fulfilling career in aviation ground services but also provides opportunities to develop valuable skills with a company that encourages long-term growth and respects its workforce. This is your chance to be part of an industry-leading team committed to excellence and safety in air travel.

• High school diploma or GED
• Must be at least 18 years of age
• Must be able to obtain credentials required as per airport or state or customs requirements