Airport Customer Service Agent (Delta) - ILM

Unifi Customer Service Agents serve as the essential frontline support for customers, representing the first point of contact and assistance. Unifi is an established company recognized for delivering excellent customer experiences, especially in operational environments that require swift and effective service resolutions. This role is perfectly suited for individuals who are friendly, outgoing, and passionate about making customers happy on a daily basis. The company emphasizes a customer-centric approach, striving to ensure that every interaction is handled with professionalism and genuine care. This Customer Service Agent position revolves around assisting passengers with their baggage needs, including baggage pick-up and managing concerns such as delayed, lost, or damaged items. Agents utilize specialized computer software to accurately track and catalog luggage, ensuring systematic management and resolution of customer inquiries and complaints. The position requires the ability to handle customers with tact, efficiency, and professionalism, maintaining high standards of service throughout each engagement. Additionally, the role demands physical fitness as agents must regularly lift, carry, push, pull, and move items weighing up to 70 pounds and occasionally lift weights of 40 to 50 pounds onto raised surfaces. Working at Unifi means becoming part of a team dedicated to maintaining a seamless and positive customer experience within the aviation or transit environment. The role involves constant interaction with diverse passenger groups, providing solutions and support in stressful situations involving luggage issues. Successful candidates must also complete specific training programs related to ramp and SIDA (Security Identification Display Area) protocols to obtain airport authority clearance and security credentials. This specialized knowledge ensures safety and compliance with airport regulations. This position is designed for local in-state residents who meet the essential criteria such as possessing a high school diploma or GED, a valid in-state driver’s license, and the authorization to work in the United States. Candidates must undergo and pass a pre-employment drug screening and a background check spanning up to ten years. These stringent requirements are part of the company’s commitment to maintaining a safe and trustworthy workforce. Unifi offers competitive compensation and a comprehensive benefits package, supporting employees with health, career growth, and financial well-being. As a fast-growing business, Unifi is committed to providing exciting and challenging work environments. Employees can expect opportunities for unlimited career advancement, reflecting the company’s focus on professional development and long-term success. The role also fosters a supportive workplace culture where collaboration, respect, and dedication to customer service excellence are paramount. This position is an excellent fit for motivated individuals seeking a dynamic and rewarding customer service career with the stability and growth potential offered by a reputable company.

• Must be a local (in-state) resident
• High school diploma or GED
• Valid in-state driver's license
• Ability to pass a pre-employment drug screen
• Ability to pass up to a 10-year background check
• Must be at least 18 years of age
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must complete ramp and SIDA training to obtain airport authority identification security
• Must be able to carry heavy items up and down jetway stairs
• Must be able to be alert to moving vehicles or aircraft and use radio equipment