Airport customer service agent- CHA FT - Chattanooga, TN

Unifi is a dynamic company specializing in providing exceptional customer service and logistical support within airport environments. Known for its commitment to excellence and responsiveness, Unifi plays a critical role in ensuring passengers have a smooth and pleasant experience with their baggage handling and related services. With a strong focus on professionalism and operational efficiency, Unifi has positioned itself as a trusted partner to airline companies and travelers alike. The company fosters a work culture that values dedication, safety, and teamwork. Unifi’s customer service agents are crucial frontline employees who deliver first-class service and represent the company’s core values in every interaction with customers. The role of a Unifi Customer Service Agent is designed for individuals who are friendly, outgoing, and passionate about delivering exceptional customer service. This is a customer-facing position where agents serve as the primary contact point for passengers needing assistance with their baggage, including resolving issues related to delayed, lost, or damaged luggage. The position requires professionalism, patience, and effective communication skills to ensure that every passenger feels supported and valued. Agents must also be comfortable using computer software to track and catalog luggage and manage customer interactions efficiently. In addition to providing exemplary customer service, the Customer Service Agent is responsible for physically managing baggage, which includes lifting, carrying, pushing, pulling, and moving heavy items—often weighing 70 pounds or more. This physical aspect of the job requires strength and stamina, as well as the ability to work safely in a busy airport environment where alertness to moving vehicles and aircraft is essential. Safety training, including ramp and Security Identification Display Area (SIDA) training, is mandatory to obtain the necessary airport authority identification and operate within secure areas. This position is suitable for individuals who are detail-oriented, dependable, and able to perform under pressure. It offers a rewarding opportunity to work in a fast-paced and growing company with a promising career path. The company provides competitive compensation and a comprehensive benefits package, alongside opportunities for career advancement as Unifi continues to expand its operations. Candidates must meet several essential requirements, including being a local resident, possessing a high school diploma or GED, and having a valid in-state driver’s license. Passing a pre-employment drug screen and background check is compulsory, along with meeting age and legal authorization employment criteria. Overall, the Customer Service Agent role at Unifi is more than a job; it is a chance to become part of a vibrant team committed to making a positive impact on the travel experience. Join Unifi and contribute to delivering top-tier service that makes every passenger’s journey more comfortable and worry-free.

• Must be a local (in-state) resident
• high school diploma or GED
• valid in-state driver’s license
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• authorization to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment