Airline Passenger Assistant (SW)

ABM (NYSE: ABM) is recognized as one of the world’s largest providers of facility services and solutions, making significant contributions toward creating a cleaner, healthier, and more sustainable world. Established in 1909, ABM offers a diverse and comprehensive range of essential services and performance solutions that enhance the spaces and places critical to everyday life. These services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical services, landscape and turf management, and mission-critical solutions. With an extensive footprint across more than 350 offices in the United States, the United Kingdom, the Republic of Ireland, and other international locations, ABM proudly serves over 20,000 clients and employs more than 100,000 team members. Their annualized revenue approaches $8 billion, evidencing their strong market presence and operational scale. ABM is an Equal Opportunity Employer committed to diversity, equity, and inclusion, providing equal employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. The company also offers reasonable accommodations to individuals with disabilities and is an active participant in the U.S. Department of Homeland Security's E-Verify program to confirm employment eligibility electronically. ABM is especially recognized as a military-friendly employer, proudly engaging numerous former service members and providing access to world-class training programs, ensuring veterans have ample professional development and career opportunities within the company. The role of the Airline Passenger Assistant, also known as the Wheelchair Agent, is a customer service-oriented position focused on fulfilling airline passenger service obligations for passengers requiring or requesting wheelchair assistance. This role is integral to ensuring safe and comfortable transport for passengers needing additional support within the airport premises. The position emphasizes exceptional interpersonal skills and adherence to safety protocols, making it an excellent opportunity for individuals entering or returning to the workforce, including veterans and those with limited formal education or experience. Wheelchair Agents at ABM are essential in providing compassionate and efficient assistance, including safely transporting passengers in wheelchairs from their point of retrieval to their destination within the client site or grounds. They also assist passengers with baggage retrieval and transport when necessary, coordinate with dispatchers and gate agents, and ensure compliance with all client and site-specific security requirements and processes. The role includes completing thorough incident reports to document any occurrences during service. ABM recognizes and rewards excellent customer service in this role, with tipping customary and the potential to increase earnings by $25 to $100 per week for agents who deliver outstanding service. The company supports employee growth by providing on-the-job training, making it accessible to those without prior experience or formal qualifications. The job is ideal for motivated individuals who enjoy working with people and have a keen sense of responsibility and safety. Working as a Wheelchair Agent with ABM places employees in a dynamic and rewarding environment, part of a large, respected global organization dedicated to sustainability and community impact. Individuals attracted to this role benefit from comprehensive training, a supportive work culture, and opportunities to engage in meaningful, impactful work that enhances the travel experience for passengers with reduced mobility. This role offers a gateway to the broader facility services industry, laying a foundation for career advancement within a company known for valuing its frontline team members and investing in their professional development and well-being.

• must be 18 years of age or older
• no high school diploma, GED or college degree required
• no experience required and on the job training provided