Airline Customer Service Representative in ATL Airport - $18.50/hr

Hallmark Aviation is a distinguished company known for delivering best-in-class service to some of the world's leading airlines. This dynamic and forward-looking aviation services provider specializes in above-the-wing ground handling services, aiming to set industry standards through its commitment to excellence and employee satisfaction. Situated at the ATL International Airport, Hallmark Aviation prides itself on creating a workplace that values employee happiness and engagement, which drives its reputation as an emerging leader in the airport services sector. The company caters to a diverse and distinctive clientele, offering a variety of part-time and full-time employment opportunities that come with competitive pay starting at $19.00 per hour. Employees at Hallmark Aviation benefit from comprehensive training programs, exceptional advancement opportunities, and a supportive, collaborative environment that encourages professional growth and skill enhancement. The role of a Customer Service Agent at Hallmark Aviation is both dynamic and rewarding. Agents are integral to the success of operations at ATL International Airport, working closely with domestic and international airlines to ensure a seamless and positive experience for passengers. The position involves gaining in-depth knowledge of the behind-the-scenes workings of an international airport and rotating through various responsibilities such as check-in counters, lobby areas, departure gates, customs, arrivals, and other critical zones within the airport. Agents learn to navigate operational challenges and coordinate flight activities effectively to ensure timely performance and maintain the highest standards of customer care. Customer Service Agents also have the opportunity to engage professionally with high-profile passengers, providing personalized service that reflects the company's commitment to excellence. Collaboration with port authorities, crew members, and airline personnel is a key aspect of the role, ensuring safety, security, and smooth travel experiences for all travelers. Hallmark Aviation fosters a workplace culture comprising happy and ambitious individuals, creating an enjoyable and friendly work environment that encourages team spirit and mutual support. This role is ideal for motivated individuals who thrive in a fast-paced, dynamic environment and are eager to develop their skills in the aviation industry while contributing positively to the customer journey at one of the world’s busiest airports.

• At least 18 years of age
• High school graduate or G.E.D equivalent
• Must be able to obtain security clearance from US Customs and Border Protection
• Valid proof of citizenship or authorized residency
• Effective communication skills
• Good listening skills
• Ability to make quick and rational decisions
• Problem-solving skills
• Ability to adapt quickly to unforeseen situations
• English proficient
• Computer savvy
• Eager to learn new skills
• Organized and logical thinker
• Able to multi-task and carry out duties in a dynamic environment