Air Medical Dispatcher - Quick Hire!

Banner Health is a prominent healthcare organization known for its commitment to improving the health and lives of the communities it serves. Based in Mesa, Arizona, Banner Health operates a comprehensive network of hospitals, clinics, and specialized care centers across several states, making it one of the largest nonprofit health systems in the United States. With a mission to make a difference in patients' lives, Banner Health emphasizes innovation, compassionate care, and teamwork to deliver outstanding clinical outcomes. The organization fosters a supportive work environment that encourages continuous professional development, inclusivity, and leadership at every level. Recognized for its dedication to employee well-being and community health, Banner Health offers a diverse range of career opportunities in various medical and support fields, establishing itself as an employer of choice within the healthcare sector. The Air Medical Dispatch role with Banner Air at Banner Health is a critical position centered in the Corporate Mesa office. This role involves dispatching and coordinating flight crews who provide essential 24-hour critical care services to patients across Arizona. The dispatcher serves as the pivotal communication link between flight medical teams, pilots, hospital facilities, and emergency agencies, ensuring timely, accurate, and efficient medical transport responses. Banner Air operates several bases including Payson, Sun City, Queen Creek, and Casa Grande, and the dispatcher manages flight missions to both emergency 9-1-1 calls and inter-facility patient transfers. This position requires the ability to remain calm and highly effective in urgent and stressful situations, utilizing strong multitasking skills and technical expertise in flight and emergency operations. Dispatchers actively engage with multiple stakeholders, including aviation staff, medical personnel, and external agencies such as fire, police, and EMS, to maintain seamless coordination during missions. As a Communications Specialist, the dispatcher implements established protocols in line with FAA regulations and medical transport standards, ensuring all operations operate with compliance and safety. Ideal candidates will possess or obtain required certifications including Med Trans Corp Part 135 training and certification within the first six months of hire, American Heart Association CPR certification, and flight-following certification through the International Association of Medical Transport Communication Specialists (IAMTCS). Prior experience in dispatching—whether for 911, medical, flight, or EMS settings—is preferred, along with familiarity with health unit coordination or placement systems. The role demands excellent verbal, written, and interpersonal communication skills, computer literacy across common office software and specialized applications, and the ability to make sound decisions under pressure. The working schedule follows a Pitman shift pattern, providing varied working hours to ensure round-the-clock coverage for critical patient transport logistics. Banner Health is committed to fostering a drug-free workplace and supports equal employment opportunity for all qualified candidates, including individuals with disabilities and veterans. By joining Banner Air as a Medical Dispatcher, you embark on a rewarding career avenue, contributing directly to life-saving emergency medical services and the overall mission of Banner Health to improve community health outcomes.

• High school diploma or GED
• Must obtain Med Trans Corp Part 135 certification within six months of hire
• Must obtain AHA CPR certification and IAMTCS flight-following certification within one year
• Computer literate with proficiency in Word, Access and Excel
• Excellent customer service skills
• Ability to function calmly in high-pressure situations
• Strong verbal, written and interpersonal communication skills
• Ability to multi-task and work effectively as part of a team