Air Concierge (CLT FT) - $15 per HOUR

Modern Aviation is a dynamic and rapidly expanding company specializing in the fixed-based operator (FBO) sector within the private aviation industry. Established in 2018 and backed by private equity, the company has made significant strides in acquiring and managing FBO locations across various regions. Modern Aviation's core strategy revolves around acquiring attractive locations and boosting profitability through strategic investments, operational excellence, and commercial enhancements. This growth-focused approach has enabled Modern Aviation to rapidly scale its operations while maintaining a strong commitment to customer service and industry standards. As an Air Concierge at Modern Aviation, you will play a pivotal role in shaping the customer experience for private aviation clients. This full-time position, based in Charlotte, NC, offers an hourly wage of $15.00, providing a competitive compensation package for individuals dedicated to exceptional service. The Air Concierge position serves as the critical touchpoint between the company and its clientele, requiring a high level of professionalism, effective communication, and a thorough understanding of aviation services and customer expectations. Your responsibilities will span both the executive terminal and the aircraft parking ramp, where you will greet and assist passengers and flight crews seamlessly. From directing customers to facilities, managing luggage, positioning rental vehicles, to coordinating essential services such as fuel orders and catering delivery, this role demands meticulous attention to detail and the ability to handle multiple tasks efficiently. The Air Concierge acts as a representative of Modern Aviation's commitment to excellence, ensuring every client interaction reflects the company's high standards. Supporting operational flow also includes assisting with safety protocols, maintaining strong working relationships with team members, and actively contributing to the refinement of best practices for customer service. This role requires a blend of technical knowledge, interpersonal skills, and physical stamina, as it includes performing duties under various weather conditions and lifting up to 50 pounds. While no supervisory responsibilities are attached to this position, collaboration with management and frontline teams is essential to meet customer service goals and operational needs. Modern Aviation provides a comprehensive benefits package that includes employee medical insurance, life insurance, short- and long-term disability plans, vacation and sick leave, paid holidays, Health Savings Account (HSA) funding, and a 401(k) match. Additional benefits like dental, vision, flexible spending accounts, and optional life insurance are also available. These offerings create a supportive work environment aimed at promoting employee well-being and long-term career growth. Working at Modern Aviation means joining a company committed to equal employment opportunities, creating an inclusive culture free from discrimination based on race, color, religion, gender, age, disability, or any other legally protected status. Employees are expected to perform their duties with integrity, responsibility, and safety awareness, as the role involves exposure to moving mechanical parts, aviation fuels, extreme weather, and loud environments. This position demands flexibility, including availability during nights and weekends, and requires excellent organizational and multitasking abilities. Proficiency in communication, including written, verbal, and radio communication, alongside knowledge of the phonetic alphabet and aviation terminology, is essential. The ability to understand and implement safety procedures and operate computer systems will contribute significantly to your success as an Air Concierge. By joining Modern Aviation as an Air Concierge, you become an integral part of a forward-thinking company revolutionizing the FBO sector while prioritizing customer satisfaction and operational excellence. If you have a passion for service and a dedication to aviation, this opportunity offers a rewarding career path in a thriving industry.

• Must have at minimum a high school diploma or equivalent
• Minimum of two years in a customer service representative or line service technician position
• Must possess a valid driver's license and be able to pass an airport security background check
• Must be able to read, write, and understand the English language
• Must have a valid state driver's license for 3 years and with less than 7 points