Admissions Assistant Manager for Communications, Customer Service, & Events

The University of Arkansas at Little Rock (UA Little Rock) is a metropolitan research university located in Little Rock, Arkansas. With a strong commitment to delivering accessible, quality education, UA Little Rock serves more than 8,900 students through a variety of flexible learning options and unparalleled internship experiences. The institution thrives as a dynamic driving force within the city and has established itself as a major contributor to research, technology transfer, economic development, and job creation in the region. UA Little Rock's mission as a metropolitan research university emphasizes preparing students to become innovators and responsible leaders in their respective fields, fostering a vibrant cultural community, and driving regional growth and progress. UA Little Rock is now seeking a dedicated Admissions Assistant Manager for Communications, Customer Service, and Events to join its Division of Student Affairs. This full-time, 12-month regular professional staff position is based at the Charles W. Donaldson Student Services Center and is designed to offer strategic leadership in the management and development of orientation programs and exceptional customer service in support of student transitions and enrollment. The role requires collaboration with students, faculty, staff, and community partners to design and implement effective orientation experiences for diverse student populations including new freshmen, transfer, online, and nontraditional students. The Admissions Assistant Manager will oversee the Ask Desk and orientation processes, ensuring smooth communication and efficient handling of inquiries related to admissions, enrollment, financial aid, records, and registration. This position calls for a proactive approach to anticipating student needs throughout the enrollment cycle and delivering comprehensive support both in person and through various communication channels. In addition to providing front-line customer service, the role includes supervising customer service representatives and student assistants, developing communication plans, coordinating campus recruitment events, managing orientation logistics, and serving as a liaison across university departments. The successful candidate will be charged with fostering student leadership through recruitment, training, and mentorship, as well as advocating for first-year, transfer, and transitional students. This role also encompasses fiscal management of orientation resources, assessment and evaluation of programs and services, and participation in university committees and professional development activities. A strong foundation in student development theory, higher education administration, counseling, diversity sensitivity, and communication skills is essential to excel as the Admissions Assistant Manager. The university offers a salary of $47,888 for this position, along with benefits eligibility and the opportunity to contribute meaningfully to the student experience and institutional success at UA Little Rock.

• Bachelor's degree
• Two years of relevant higher education work experience
• Ability to work flexible hours including evenings and weekends as needed
• Effective interpersonal and communication skills
• Ability to supervise and mentor staff and student leaders
• Availability to work Monday through Friday 8:00 am to 5:00 pm
• Legal authorization to work in the United States
• Passing required pre-employment background checks including criminal, financial credit, and sex offender registry
• Ability to perform physical activities such as sitting, talking, standing, walking, lifting
• Commitment to diversity and inclusivity