Event Manager | Full-Time | Pan American Center

Oak View Group is a recognized global leader in venue development, management, and premium hospitality services catering to the live event industry. The company provides an unmatched, 360-degree suite of services that encompass a collection of world-class owned venues as well as a diverse client roster. This roster includes some of the most influential and highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Oak View Group's commitment to excellence and innovative solutions makes it a dynamic pioneer in transforming the events experience for audiences and clients across the globe. The role of Event Manager at Oak View Group involves comprehensive management responsibilities for assigned events, extending from the initial planning phase to the successful conclusion of each event. The Event Manager oversees critical activities such as building and t-shirt security, guest services, and coordination with local public safety officials to ensure the smooth operation of events. This role reports directly to the Director of Operations and requires dedication to maintaining high standards and delivering exceptional experiences for guests and clients. Geographically, this position is based at the Pan American Center in Las Cruces, New Mexico, a versatile arena with a seating capacity exceeding 12,500, located on the New Mexico State University campus. The annual salary range for this position is $45,000 to $50,000, offering a competitive compensation package along with full-time benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation days, sick days, and recognized holidays. The Event Manager plays a pivotal role in directing a large part-time event staff, which includes ushers, ticket takers, back-of-house security, and parking employees. This is essential for enhancing the guest and client experience across over 200 events annually hosted at the venue. This role demands a strategic approach to guest service, with responsibilities including developing comprehensive service programs, creating event floor plans using AutoCAD, consulting with various stakeholders such as promoters and athletic representatives, and preparing work orders and cost estimates. The Event Manager ensures clients remain well-informed of all deadlines and event specifications while managing event-related documentation and billing. Critical duties also include supervising compliance with company policies, guiding clients through contract provisions, managing event operations equipment, coordinating hospitality requirements, creating detailed pre-event information sheets, and approving event staff payroll. The role also involves leadership during event execution, including emergency planning, work scheduling for event staff and support services, event staffing evaluation, complaint resolution, and facility preparation for upcoming events. Effective collaboration with clients and partners is vital to maintain strong working relationships, uphold service excellence and support the venue's reputation. This position requires flexibility to work nights, weekends, holidays, and manage multiple priorities under pressure. Overall, the Event Manager at Oak View Group provides essential leadership to ensure memorable, safe, and well-coordinated events within a high-capacity multi-use facility, contributing significantly to the success and excellence of the Pan American Center's offerings.

• Bachelor’s degree or equivalent experience
• 3-5 years managing large-scale events
• Minimum two years supervisory experience
• AutoCAD proficiency required
• Knowledge of ADA compliance
• Strong communication skills
• Ability to work flexible schedule including nights, weekends, and holidays
• Proficiency with Microsoft Office
• Demonstrated problem-solving skills
• Experience in event operations management
• Ability to lead and manage large staff
• Ability to handle high-pressure situations
• Effective client and stakeholder communication
• Ability to multitask and prioritize
• Passion for exceptional guest service