Administrative Assistant II - Concierge (P012)

TRWD (Tarrant Regional Water District) is a publicly owned water utility that provides reliable water supply and quality services to its community. TRWD is dedicated to sustainable water management, environmental stewardship, and serving its stakeholders with professionalism and integrity. Located in Texas, TRWD's administration building serves as the central hub for its operations and is the gateway for visitors and guests to experience the organization's commitment to quality and customer-centered service. As an organization, TRWD values a welcoming environment, teamwork, and innovation, striving to maintain high service standards and a positive work atmosphere for both employees and guests. The Executive Concierge position at TRWD Administration Building is a vital role designed to provide specialized office support and exceptional front-line service to visitors. This position acts as the first point of contact for guests, ensuring that everyone who enters the building feels welcomed, valued, and engaged, reflecting TRWD's sophisticated culture and professionalism. The role requires an energetic, enthusiastic, and personable individual who can uphold a polished appearance and demeanor at all times, demonstrating exemplary customer service skills. Beyond welcoming guests, the Executive Concierge supports various administrative functions. These include conducting detailed research to personalize guest interactions, providing project and event assistance, and supporting the Executive Team. Key administrative responsibilities involve managing staff reimbursements, accounts payable paperwork, serving as a procurement card coordinator, and assisting with travel and meeting arrangements. This role demands a high level of initiative, resourcefulness, and the ability to work independently while maintaining communication with stakeholders. Other significant areas of responsibility include assisting with scheduling meetings for the Executive Team and cross-training Administrative Services staff to handle concierge duties effectively. The role encompasses event coordination, including planning and executing meetings and special projects, and continuously seeks innovative solutions to improve processes. Additional duties also include supporting budget entry and reporting, providing backup support for basic administrative services, and maintaining familiarity with the district's strategic service levels. This is a critical support position in a dynamic office environment requiring flexibility, attention to detail, strong work ethic, and superior communication skills. The salary for this role ranges from $20.78 to $31.16 per hour, commensurate with experience and qualifications, making it an attractive opportunity for candidates who thrive in professional, fast-paced settings where customer service and administrative excellence are paramount.

• Bachelor's degree or High School Diploma/GED plus four years of professional or similar experience
• Valid Texas driver's license
• Two to four years of administrative professional experience
• Proficiency in MS Office products including Word and Excel
• Excellent communication skills including phone and email etiquette
• Welcoming, professional demeanor and appearance
• Ability to prioritize duties effectively
• Strong work ethic and attention to detail