Workplace Experience Coordinator - Dearborn, MI

CBRE is the world's largest commercial real estate services and investment firm dedicated to delivering excellence and innovation across the facilities management and workspace experience sectors. CBRE's Host service line specializes in enhancing employee engagement and productivity by seamlessly connecting individuals to their workplace environments through an integrated mix of technology, amenities, and community-focused services. This approach not only elevates the daily work experience but also supports organizational effectiveness and operational efficiency. With a strong commitment to diversity, inclusivity, and equal employment opportunity, CBRE fosters a respectful and collaborative culture that values integrity, service, and excellence. The Workplace Experience Coordinator role at CBRE, based in Dearborn, MI, is a full-time position focused on providing world-class customer service to employees, guests, and clients within designated commercial office buildings. As the first point of contact, you will be instrumental in shaping the workplace environment and ensuring a welcoming and safe atmosphere. This role falls under the Workplace Experience function and includes responsibilities such as greeting visitors, managing security protocols, handling inquiries professionally, and coordinating a wide array of workplace services. This position requires someone who thrives in a dynamic office environment and has a passion for customer service and operational support. Responsibilities include issuing visitor and parking passes, answering telephones, creating presentations, and coordinating recreational, dining, and business activities. Additionally, the coordinator will manage janitorial and maintenance work orders, oversee mail and office supplies services, and assist with onboarding processes. The role also involves organizing and managing on-site events, ranging from securing event spaces to handling logistics like setup, supply delivery, and teardown. Security and emergency procedures specific to the property must be observed, with the coordinator acting swiftly to ensure the safety and well-being of all building occupants. Strong communication skills are essential for this position, as is the ability to interact positively and empathetically with a diverse range of people. The ideal candidate will have an inquisitive mindset, be highly organized, and have proficiency with Microsoft Office applications such as Word, Excel, and Outlook. Physical stamina is also needed as the role requires standing for extended periods, walking, and occasionally lifting up to 40 pounds. CBRE's composite culture blends respect, integrity, and a focus on service that sets the foundation for how this role contributes to the larger organizational mission. The Workplace Experience Coordinator is valued as a vital contributor to creating an exceptional and productive work atmosphere, directly impacting employee satisfaction and business success.

• Currently authorized to work in the United States without visa sponsorship
• High school diploma or GED or equivalent experience
• Minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience
• Open and flexible work schedule
• Ability to comprehend and interpret instructions and memos
• Desire to present information to internal departments and employee groups
• Comfortable meeting new people with a warm demeanor
• High level of attention to detail
• Strong verbal and written communication skills
• Ability to perform physical tasks including standing for extended periods, walking, bending, stooping, pushing, pulling, and lifting up to 40 lbs