Work in Pasadena,TX,USA:Bilingual Customer Service Rep.-Quick Hire!

The hiring company is a well-established transportation service provider specializing in passenger and client transit services. They are dedicated to delivering exceptional customer service tailored to meet the needs of their diverse clientele. Known for their punctuality and commitment to customer satisfaction, the company operates several terminals and ticketing points, ensuring smooth and effective travels for all passengers. This company places significant value on professionalism, attention to detail, and safety, maintaining a reputable presence in their industry. As a customer-oriented establishment, they recognize the critical role their frontline employees play in delivering a positive travel experience, which reflects directly on the brand and its continued success. The role of the Customer Service Representative (CSR) within this dynamic transportation company is vital in maintaining the level of service that customers expect. CSRs serve as the key point of contact between the company and its clients or passengers. This position is responsible for providing clear, accurate, and timely information regarding schedules, pricing, destinations, and other travel-related inquiries. Through handling general phone lines and responding to customer questions, CSRs help ensure a seamless experience from the first contact to final transit. Beyond assisting with inquiries, the CSR also manages ticket sales and processes orders through multiple channels such as telephone, internet, and over the counter. Additionally, CSRs take on operational duties including cash management, closing activities at terminals, and ensuring compliance with cash handling policies. Some locations may also require CSR employees to perform Station Attendant tasks, which involve multi-tasking skills and the ability to manage demands in a fast-paced environment. The role demands exceptional interpersonal skills and the ability to navigate and resolve customer conflicts tactfully and professionally. A CSR must effectively operate multi-line phone systems, receive visitors, and facilitate communication between customers and relevant departments. An important component of the role involves working collaboratively with partnering retail agencies, maintaining strong professional relationships, and accurately documenting transactions involving these partners. CSRs are tasked with daily reporting responsibilities, including updating ticket sales records and cash collections to ensure transparency and accountability. To excel in this position, candidates should be bilingual in Spanish and English to meet service demands and improve communication with a broader client base. The employment offered is typically full-time with the possibility of shift work to provide coverage throughout the day. The company values dedicated individuals who can bring a high level of professionalism and commitment to their service teams. Competitive compensation packages are offered, reflecting the importance of the CSR role in sustaining operational excellence and customer loyalty within the transportation sector. This position is ideal for individuals who enjoy customer interaction, problem-solving, and working in an environment where every day presents new challenges and opportunities for growth.

• high school diploma or equivalent
• bilingual Spanish/English
• preferred one year of job-related experience