Work in Brockton,MA,USA:Hotel Assistant Manager-One Dalton

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company dedicated to providing exceptional guest experiences through a commitment to genuine service and unparalleled quality. Powered by the passion and dedication of its people, Four Seasons stands as a beacon of excellence in hospitality, emphasizing respect, collaboration, and a culture that fosters personal and professional growth. This global company operates luxury hotels, resorts, and residences around the world, delivering world-class amenities and unforgettable moments to guests and residents alike. Four Seasons' philosophy revolves around creating meaningful connections with both guests and employees, ensuring a rich life experience that leaves lasting impressions. By prioritizing a world-class employee experience and company culture, Four Seasons enables its team members to perform at the highest level and maintain their position as leaders in luxury hospitality. Located in the heart of Boston's prestigious Back Bay neighborhood, Four Seasons Hotel One Dalton Street is a magnificent glass skyscraper that ranks as the third tallest building in the city. Featuring 215 spacious guest rooms and suites with floor-to-ceiling windows, the property offers stunning panoramic views of Boston’s skyline, Charles River, Boston Harbor, and beyond. Among its many amenities are The Wellness Floor, a premier urban spa, and distinguished restaurants like the trendy brunch spot One+One and Trifecta, a stylish restaurant and cocktail lounge renowned for exquisite New England cuisine and top-tier cocktails. Additionally, One Dalton provides over 10,000 square feet of meeting and event space, alongside 160 beautifully designed private residences that boast luxury living with breathtaking views. This landmark property is admired for its elegant design, superior guest services, and strategic location, catering to business and leisure travelers who seek an elevated hospitality experience. The Front Desk Assistant Manager role at Four Seasons Hotel One Dalton Street offers an exciting opportunity to join a world-class team in one of Boston's most luxurious hotels. This full-time position requires a highly motivated individual who is passionate about hospitality and excels at delivering superior guest services. The role involves managing the front office operations, including the front desk, guest services, and concierge teams. Responsibilities include overseeing staff training, scheduling, and performance evaluations, while ensuring that operational goals and guest satisfaction benchmarks are consistently met. The successful candidate will collaborate closely with the sales and catering departments to coordinate arrivals, departures, and billing processes, addressing any discrepancies and resolving issues promptly. Additionally, the Front Desk Assistant Manager is expected to maximize hotel revenue by identifying and capitalizing on upsell opportunities, maintaining accountability within the team, and ensuring adherence to financial and credit procedures. The position requires hands-on management, including reviewing paid-outs, petty cash disbursements, and direct billings, and ensuring transactions are reconciled with appropriate approvals. The role also involves stepping in to answer guest calls during absences and providing support to concierge and bell staff as needed. Ideally, the candidate will have prior luxury hotel supervisory experience, excellent leadership and organizational skills, and a commitment to maintaining a detail-oriented approach to service delivery. Four Seasons is committed to fostering an inclusive and supportive work environment where employees are valued for their contributions. Team members are encouraged to uphold the Golden Rule philosophy, treating others as they wish to be treated, and bringing passion and enthusiasm to their roles. The company offers competitive salaries, comprehensive benefits, and opportunities for career development through education assistance and in-house training programs. Visa sponsorship is not available, so applicants must have legal work authorization to be considered. This role is ideal for individuals seeking a rewarding career in hospitality and the chance to contribute to a distinguished brand known for exceptional service and guest experiences.

• College degree in hospitality preferred
• 2-3 years luxury hotel supervisory experience
• Computer literate
• Superior guest service and salesmanship skills
• Excellent analytical and organizational skills
• Detail oriented focus
• Proven leader
• Strong managerial and supervisory skills
• Experience with computers and knowledge of key front office PMS is a must
• Requires reading, writing and oral proficiency in the English language