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Highgate Hotels is a premier real estate investment and hospitality management company that stands out as a recognized innovator in the hospitality industry. The company holds a dominant position in major U.S. gateway markets, including New York, Boston, Miami, San Francisco, and Honolulu. In addition to its strong U.S. presence, Highgate is rapidly expanding its footprint internationally across Europe, Latin America, and the Caribbean. Its impressive global property portfolio boasts an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in cumulative revenues annually. Highgate offers comprehensive expertise throughout all stages of the hospitality property cycle, ranging from initial planning and development to recapitalization or disposition. Highgate is also known for its creative approach to hotel brand development, designing bespoke hotel brands to meet specific market needs. The company leverages industry-leading proprietary revenue management systems that analyze and predict evolving market dynamics, enabling it to optimize performance and maximize asset value effectively. The executive team at Highgate comprises highly experienced leaders in hotel management, making the company a trusted partner among top ownership groups and leading global hotel brands. Corporate offices are strategically located in London, New York, Dallas, and Seattle, allowing Highgate to maintain its influential role in the hospitality sector. The role of General Manager at Highgate Hotels, specifically for the Homewood Suites Erie located at 2084 Interchange Road, Erie, PA, 16565, is a pivotal leadership position within the Select Service Division. This full-time position focuses on driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while preserving the integrity of the hotel property. The General Manager plays an essential role in ensuring that the hotel operates efficiently and in alignment with Highgate’s high standards of service and operational excellence. As General Manager, you will conduct daily tours of hotel departments, lead weekly staff meetings and training sessions, and oversee financial review processes to monitor budgets and productivity levels. You will also develop departmental managers for future growth through training programs, engage actively in hotel sales efforts, including client interactions and meetings, and participate in management on duty coverage as required. A strong emphasis is placed on maintaining service standards across all departments and fostering a positive, team-oriented work culture that prioritizes guest satisfaction. Additional responsibilities include regularly inspecting guest rooms for maintenance and cleanliness, managing invoice processing and financial reporting in compliance with corporate procedures, and ensuring preventive maintenance programs are followed. You will also be expected to maintain high employee standards of attentiveness, friendliness, and courtesy in guest and colleague interactions, forecast financial positions, conduct management interviews and performance appraisals, and uphold hospitality policies and compliance. This role requires someone capable of multitasking efficiently and prioritizing various departmental functions to meet deadlines while motivating and coaching management personnel according to Highgate’s SOPs. Finally, the General Manager will play a critical role in corporate training initiatives, credit and collection policies, and overall hotel security measures, including handling the hotel safe and conducting monthly credit meetings. By joining Highgate Hotels in this leadership capacity, you will be part of a globally esteemed company known for innovation, quality, and outstanding hospitality management services.

• Bachelor’s degree or equivalent experience
• minimum 6 years progressively responsible experience in hotel management or related field
• excellent leadership and communication skills
• strong financial acumen and budgeting expertise
• ability to motivate and develop a diverse team
• proficiency in hotel management software and revenue management tools
• strong problem-solving and decision-making abilities
• exceptional guest service orientation
• ability to work flexible hours including weekends and holidays
• valid driver’s license
• physical ability to perform light work including lifting up to 20 pounds
• willingness to adhere to company policies and procedures
• capability to maintain confidentiality
• commitment to professional development and training