Wingstop Restaurant Supervisor I - Las Cruces, NM

The establishment hiring for the role of Restaurant Supervisor I is a well-established restaurant committed to delivering exceptional dining experiences to its guests. This restaurant operates in a dynamic and fast-paced environment where customer satisfaction and operational excellence are paramount. Known for its high standards in food quality, cleanliness, and customer service, the restaurant focuses on building a culture that prioritizes a great guest experience and a positive working atmosphere for its team members. The company values teamwork, professionalism, and consistent achievement of operational goals, distinguishing itself as a leader in the hospitality industry. This role, central to the day-to-day management of the restaurant, supports both the General Manager and the Restaurant Supervisor II, ensuring smooth operations during shifts, especially when senior management is not present. The employment type for the Restaurant Supervisor I is typically full-time, with work hours usually capped at 40 hours per week, though occasional overtime might be approved by the Area Coach based on business needs. The salary for this role aligns with industry standards and reflects the responsibilities and leadership required. The Restaurant Supervisor I plays a pivotal role in maintaining the restaurant’s high standards by overseeing all aspects of operations during their shift. This includes maximizing the restaurant culture, enhancing the guest experience, and enforcing company as well as government policies. The supervisor acts as a leader and role model to team members, ensuring they adhere to company standards in terms of conduct, uniform, punctuality, and performance. A key responsibility is managing operational metrics such as customer satisfaction, order accuracy, and cleanliness, often evaluated through the restaurant's "Ops Scorecard", which includes performance indicators like SMG, QSC, and WingYou scores. The role demands a hands-on approach to leadership, requiring the supervisor to work in various operational positions as needed to support the team. They are responsible for training new employees and ensuring that all team members are fully equipped to perform their tasks efficiently. The supervisor also manages cash handling policies to maintain financial accuracy and security and monitors any paid outs, voids, and refunds. They contribute to operational excellence by controlling labor and food costs and supporting the restaurant’s staffing needs to minimize turnover. Additionally, maintaining a clean and safe environment for both guests and employees is crucial. The supervisor oversees safety standards, food safety, cleanliness, equipment repairs, pest control, and compliance with hygiene protocols. Communication is another vital element, as the supervisor must complete all necessary documentation timely, including Zenput task forms, time and temperature logs, and maintenance work orders. This role calls for a professional demeanor at all times, problem-solving capabilities, and the physical ability to lift up to 50-pound boxes. Flexibility in shift scheduling and location assignment is also required to meet business demands. Overall, the Restaurant Supervisor I is a critical leadership position that supports the success of the restaurant by ensuring a seamless, high-quality guest experience and fostering a motivated and compliant team environment.

• High school diploma or equivalent
• Previous restaurant supervisory or management experience preferred
• Excellent communication skills
• Ability to lead and motivate a team
• Knowledge of food safety regulations
• Experience with cash handling and financial policies
• Flexibility to work varying shifts
• Ability to maintain a professional demeanor
• Physical ability to lift 50-pound boxes
• Willingness to work up to 40 hours per week unless otherwise approved