Westmont Group Needs Director Of Rooms-Quick Hire! in Tampa,FL,USA

Westmont Hospitality Group is a leading hospitality management company known for operating a broad portfolio of hotels and resorts with a focus on delivering exceptional guest experiences through strong leadership and operational excellence. The company emphasizes a culture of integrity, quality service, and innovation in hospitality management. They have extensive experience managing full-service hotels across the United States and are recognized for fostering dynamic working environments that promote growth and development among their team members. Embassy Suites by Hilton Tampa Airport Westshore is a prominent full-service hotel situated near Tampa International Airport, offering upscale accommodations and comprehensive amenities to business and leisure travelers. As part of the Hilton portfolio, the property adheres to high standards of guest service and operational performance. This hotel features spacious two-room suites, conference facilities, a fitness center, and an on-site restaurant, making it an ideal location for travelers seeking comfort and convenience in the Tampa area. The Rooms Director position at Embassy Suites by Hilton Tampa Airport Westshore is a critical leadership role responsible for overseeing multiple departments including Front Office, Housekeeping, Hotel Transportation, and Overnight Security. This position reports directly to the General Manager and plays an integral role in ensuring seamless daily operations and exceptional guest satisfaction. The Rooms Director aims to maximize room revenue, ensure compliance with operational standards, and maintain the highest levels of quality service to guests. The role involves coordinating daily administrative and operational functions, creating monthly reporting systems to monitor performance and identifying solutions for areas needing improvement. The Rooms Director is charged with implementing and managing front office operations including the front desk, guest services, night audit, and housekeeping departments. They are responsible for communicating goals, monitoring staff performance, managing costs and inventory, and adjusting staffing based on hotel traffic. Handling guest complaints professionally and promptly is a key aspect of this role, which includes conducting thorough investigations and negotiating effective solutions to maintain guest satisfaction. The director supervises budgeting and forecasting activities, and coordinates with other department heads to enforce policies and enhance service standards. Collaboration with the General Manager is essential to establish operational policies that ensure profitability and consistency. Leadership responsibilities extend to applying strategic business knowledge, fostering teamwork, and addressing conflicts to maintain a productive work environment. This position emphasizes building positive relationships with team members at all levels, supporting their development, and ensuring ongoing communication for alignment with business objectives. A commitment to Westmont Hospitality’s operating principles and philosophies is expected. Talent generation is a strong focus – the Rooms Director hires qualified personnel, supports training and certification programs, manages discipline procedures, and encourages open communication and recognition among teams. Maintaining compliance with safety protocols including Hilton Clean Stay initiatives, OSHA, and CDC requirements is mandatory, along with ensuring cleanliness and sanitation across the property. The ideal candidate for this position possesses excellent managerial skills with at least three years of experience directing front office and housekeeping operations within full-service hotels. A bachelor’s degree or equivalent experience is typically required, along with proficiency in hotel property management systems, Microsoft Office, and strong communication skills. Bilingual English and Spanish capabilities and prior Hilton experience are highly preferred. Physical demands include occasional lifting of up to 50 pounds and routine walking, standing, bending, and reaching needed to oversee operations effectively. This role offers an exciting opportunity to lead a key segment of hotel operations within a respected hospitality group, focusing on delivering memorable guest experiences while driving operational efficiency and team engagement.

• Bachelor’s degree or equivalent work experience in hotel management
• minimum of three years experience as a director in front office and housekeeping operations
• proven managerial and leadership skills
• strong problem-solving and communication skills
• experience with hotel property management systems and Microsoft Office
• ability to handle guest complaints calmly and effectively
• bilingual English and Spanish preferred
• ability to lift up to 50 pounds occasionally
• capability to walk, stand, sit, bend, and reach as required
• willingness to work varied shifts including nights and weekends