Shaner Hotel Group is hiring a Guest Room Attendant|Towneplace Suites

Shaner Hotels is a leading hospitality owner-operator and management company recognized for its excellence and commitment to quality service in the hotel industry. With a portfolio of more than 65 properties ranging from full-service hotels to select-service, extended-stay, and resort properties, Shaner Hotels operates over 7,500 rooms across 14 states and four countries. The company collaborates with prominent hospitality brands, including both national chains and independent hotels, providing a comprehensive suite of services such as hotel development, design and construction, e-commerce, and revenue management to investors and hotel owners. The Upper Arlington TownePlace Suites in Columbus is a part of the Shaner Hotels portfolio, featuring 119 rooms and conveniently situated near Ohio State University. This location places guests just minutes away from the vibrant city of Columbus and its many attractions and activities. Working here means being part of a dynamic environment focused on guest satisfaction and quality hospitality experiences. The role available at the Upper Arlington TownePlace Suites is for a housekeeping team member responsible for maintaining the cleanliness, safety, and overall guest satisfaction standards set by both the franchise and hotel management. This position demands a flexible schedule, including weekends, holidays, and various shifts, to meet the operational needs of the hotel. It is a vital role ensuring that guest rooms and public areas uphold the highest hygiene and presentation standards, contributing directly to guest comfort and the hotel’s reputation. Housekeeping associates will engage in guest interaction by handling complaints and requests diplomatically to ensure positive experiences. They also adhere strictly to housekeeping and safety procedures, including proper chemical handling and maintaining confidentiality and security within guest areas. The duties encompass regular cleaning assignments, deep cleaning projects as needed, and restocking supplies, ensuring the housekeeping cart is ready for each shift. The role also supports seasonal cleaning initiatives to uphold seasonal standards and appearance. Candidates for this housekeeping position must possess at least one year of cleaning experience, ideally including previous hotel housekeeping experience. Effective communication skills are essential, allowing for interactions with guests, management, and team members with clarity and respect. Additional assets include bilingual abilities in English and Spanish and knowledge of local attractions to assist guests appropriately. Overall, this position offers a promising career path within a respected hospitality group known for employee development, guest service excellence, and operational innovation.

• Be available to work a flexible schedule including weekends holidays and varied shifts
• Minimum one year cleaning experience
• Ability to satisfactorily communicate with guests management and co-workers
• Knowledge of proper chemical handling
• Bilingual English Spanish a plus