Westin Portland Harborview - Front Desk Agent - Apply Now!

The Westin Portland Harborview is a historic and beautifully restored hotel located in Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this establishment has been meticulously maintained to offer guests an exceptional experience combining classic charm with modern amenities. Situated in a prime location, the hotel provides easy access to the Old Port district, known for its vibrant restaurants, retail shops, museums, and artistic venues. The Westin Portland Harborview is renowned for its luxurious accommodations featuring plush rooms and suites with breathtaking views of downtown Portland, the harbor, or Casco Bay. Each guest enjoys the comfort of a Westin Heavenly Bed, designed to deliver a restful and rejuvenating night's sleep. Beyond lodging, guests can take advantage of the Westin WORKOUT Fitness Studio, a state-of-the-art facility for maintaining wellness during their stay, or indulge in relaxing treatments at the on-site Artné Spa, which offers massages, manicures, and more. Culinary options include the sophisticated Top of the East rooftop restaurant, which impresses with panoramic city views and a chic atmosphere. The hotel also caters to special events such as weddings and meetings, boasting nearly 15,000 square feet of versatile event space and a grand ballroom, making it a premier destination for both leisure and business travelers. The Front Desk Agent at The Westin Portland Harborview plays a critical role in shaping the guest experience by providing exemplary customer service and seamless operational support. This position requires a professional who can manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs, while maintaining a welcoming and friendly demeanor that aligns with the hotel’s high standards of hospitality. The ideal candidate will have strong communication skills, both verbal and written, enabling them to interact effectively with guests and other team members to swiftly address inquiries and resolve concerns. Problem-solving skills are essential, allowing the agent to evaluate situations and choose the best course of action to ensure guest satisfaction. Additionally, the role demands basic financial aptitude to handle transactions accurately. Following an initial waiting period, employees in full-time positions become eligible for a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. The hotel has recently introduced a daily pay option for eligible employees, providing financial flexibility. This full-time position at a prestigious hospitality establishment offers not only the chance to develop valuable skills in the hotel industry but also to work in a culturally rich and dynamic environment that values guest satisfaction and team collaboration.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite
• Ability to manage multiple tasks simultaneously
• Strong communication skills both verbal and written
• Basic financial skills for transaction handling
• Availability to work flexible shifts including weekends and holidays