Valet Shift Manager-Hollywood Hard Rock-Fort Lauderdale,FL,USA,FL

Hard Rock Hotel and Casino in Hollywood, Florida, is a vibrant entertainment and hospitality destination known for its unique blend of music, gaming, dining, and luxury accommodations. As part of the globally recognized Hard Rock brand, the Hollywood location attracts guests from around the world who come to experience its energetic atmosphere, exceptional service, and diverse entertainment options. This establishment offers a dynamic workplace where employees are encouraged to deliver outstanding guest experiences while working in a fast-paced environment. The casino and hotel complex operates 24 hours a day, providing job opportunities that require flexibility and dedication to customer service excellence. The role of Valet Shift Manager at Hard Rock Hotel and Casino Hollywood is a pivotal position within the valet operations team, responsible for overseeing the valet staff and maintaining smooth, efficient, and secure parking services. This salaried position begins at $45,000 annually and comes with benefits such as health insurance eligibility after 60 days, paid time off that accrues up to 40 hours per year, and a variety of shift schedules to accommodate the 24-hour nature of the operation. In addition, employees in this role have access to quarterly performance incentives as a reward for exceptional work. As a valet shift manager, the successful candidate will manage daily operational tasks including compiling shift reports, handling disciplinary reports, and managing damage or claim reports. The manager will supervise all valet employees by communicating schedules, verifying hours worked, and addressing any disciplinary matters promptly and fairly. They will ensure that valet operations adhere strictly to company policies and procedures to maintain service quality and operational compliance. Regular participation in meetings and conferences will also be expected to stay aligned with company standards and ongoing operational improvements. This leadership role demands a high level of communication and organizational skills, as well as the ability to multitask and problem-solve efficiently in a fast-paced environment. Candidates must have experience in valet parking or related management roles and possess a strong customer service orientation to handle guest concerns effectively. Maintaining a safe and productive workplace environment by addressing employee questions and concerns is also a fundamental responsibility of the position. Overall, the Valet Shift Manager at Hard Rock Hotel and Casino Hollywood plays a crucial role in enhancing guest satisfaction and supporting the operational success of one of the area's premier entertainment destinations.

• Previous computer skills with file management, email communication, data entry, and record keeping
• Ability to communicate clearly and effectively verbally and in written form with employees and management
• Ability to multitask and troubleshoot/problem solve issues that arise quickly
• Provide exceptional customer service and effectively handle customer issues, problems, or questions
• Provide a safe workplace that handles employee questions and concerns