Valet Parking Supervisor - Raleigh, NC - Raleigh, NC

Parking Management Company (PMC) is a nationally recognized parking services provider headquartered in Nashville, Tennessee. PMC specializes in delivering hospitality-focused parking solutions that cater to a broad spectrum of industries including hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. The company operates with a customer-first approach, prioritizing exceptional service and seamless guest experiences. PMC's portfolio encompasses a variety of parking services such as valet and self-parking management, shuttle transportation, event parking, and porter/bell services. With a reputation for white-glove service, PMC strives to be an extension of its partners’ hospitality teams, ensuring every guest interaction is positive and memorable. The company is currently seeking a Guest Service Coordinator to join its Valet Parking Operations team in Raleigh, North Carolina. This position is available on both a full-time and part-time basis, offering hourly pay ranging from $7.25 to $18.81 plus daily cash tips which vary by market and are dependent on service performance and guest interactions. Reporting directly to the Account Manager, the Guest Service Coordinator plays a vital role in supporting valet operations by managing vehicle flow, enhancing guest satisfaction, and assisting with staff management to promote a positive, efficient, and safe working environment. As a Guest Service Coordinator, you will be responsible for ensuring a smooth and efficient valet operation that exceeds guest expectations. Your role includes assisting the Guest Service Manager in overseeing daily valet operations and staff performance while fostering a team-oriented culture that emphasizes accountability and operational excellence. You will manage critical operational tasks such as equipment setup and breakdown, maintaining proper uniform and grooming standards for team members, monitoring attendance, and ensuring compliance with scheduled break and shift times. Guest interaction is a central component of this role; you will address guest inquiries, concerns, and service issues promptly and professionally, maintaining high service standards and anticipating guest needs. Strong communication skills are essential as you will lead daily pre-shift meetings to communicate important updates and encourage collaboration among team members. Additionally, you will oversee payroll-related activities including tip handling, shift cuts, and reporting to guarantee accuracy and timely submissions. Safety and risk management are priorities in this role. You will supervise valet operations to ensure safe key handling and vehicle management, promptly submit incident reports, and maintain an environment that protects both guests and associates. This position requires someone who can adapt to dynamic work environments, handle unexpected situations with poise, and promote a culture of continuous improvement and guest service excellence. Working onsite for 40+ hours per week, you will be the linchpin that connects all facets of the valet service operation, ensuring a seamless experience for guests and sustaining PMC's reputation as a premier hospitality partner. PMC offers competitive benefits including medical, vision, and dental insurance, 401(k) plans, supplemental insurance options such as life and critical illness insurance, bonus opportunities, ongoing leadership development programs, and tuition assistance up to $5,250 per year through Bellevue University. Employees also enjoy paid time off, paid training, nationwide growth opportunities, and access to discounts through Perks at Work. PMC values pay transparency and equity, and complies with all relevant federal, state, and local employment laws, including fair labor standards and equal employment opportunity regulations. If you are passionate about hospitality and possess the leadership skills to manage and inspire a valet team while delivering exceptional guest service, PMC welcomes you to apply for the Guest Service Coordinator position. This role is ideal for individuals who thrive in dynamic environments and seek to contribute to an organization committed to service excellence and continuous growth.

• High school diploma or GED
• Minimum 1 year supervisory or related customer service/hospitality experience preferred
• Valid driver’s license and reliable transportation
• Acceptable motor vehicle record with no more than three moving violations in three years
• Pass and maintain clean background check
• Ability to provide exceptional guest service and communication
• Follow company policies and procedures
• Ability to adapt to changing environments and handle competing demands
• Dependable with strong safety focus and equipment maintenance skills
• Ability to foster team engagement and provide feedback
• Ability to use personal cell phone for work communication as needed