Valet Parking Supervisor-Galveston

Parking Management Company (PMC) is a nationally recognized provider of hospitality-focused parking services based in Nashville, Tennessee. PMC specializes in delivering white-glove customer service and comprehensive parking management solutions across diverse industries such as hotels, resorts, healthcare facilities, residential communities, restaurants, and event venues. With operations statewide, PMC prides itself on being a trusted partner that enhances the overall guest experience through exceptional valet and self-parking services, shuttle transportation, event parking coordination, and porter/bell services. Known for their commitment to excellence and innovation, PMC fosters a supportive and inclusive work environment where employees are encouraged to grow professionally and contribute to the company’s success. PMC offers competitive pay, pay transparency, ongoing leadership development programs, and a wide array of benefits including health insurance, 401K, tuition assistance, paid time off, and more. The Guest Service Coordinator position at PMC in Galveston, TX, represents an exciting full-time or part-time opportunity to join a dynamic valet parking operations team. This role reports directly to the Account Manager and plays a pivotal role in supporting valet operations by ensuring the efficient flow of vehicles, delivering superior guest service, and assisting with staff management. The hourly pay starts at $8.50 plus daily cash tips, with tip income based on service performance and customer interactions, offering an additional earning potential. Working in this role means being at the forefront of guest interaction, addressing inquiries, resolving service issues, overseeing staff appearance and compliance, and ensuring smooth and safe vehicle handling procedures. The Guest Service Coordinator supports the Guest Service Manager by helping to oversee daily operations and team performance, conducting pre-shift meetings, managing valet equipment setup and breakdown, and ensuring operational supplies are well-stocked. This position also requires meticulous oversight of tip handling and payroll processing, in close collaboration with management teams, to ensure accurate and timely submissions. Additionally, the role involves maintaining safety standards across valet operations, promptly submitting incident reports, and fostering a positive and team-oriented culture that prioritizes guest satisfaction, safety, and operational excellence. Candidates should expect a physically active workplace, involving extended standing, walking, and occasional lifting, with a work environment consisting of frequent communication, teamwork, and outdoor activities around parking areas. The position requires a valid driver's license with an acceptable driving record and the ability to pass and maintain a clean background check. PMC offers employees access to a comprehensive benefit package, including health, dental, and vision insurance upon eligibility, 401K, supplemental insurance, paid time off, tuition assistance, bonus opportunities, and continuous growth prospects nationwide. By joining PMC as a Guest Service Coordinator, employees become part of a company committed to pay equity, non-discrimination, and creating an environment where open communication and respect are paramount. The company embraces equal employment opportunity laws and provides reasonable accommodations to ensure all employees can perform their roles effectively. Overall, this is a rewarding role for service-oriented individuals looking to grow within a reputable parking management company that values employee development, service excellence, and community engagement.

• High school diploma or equivalent
• Minimum one year supervisory experience preferred
• Valid driver’s license and reliable transportation
• Clean background check
• Motor vehicle record with no more than three moving violations in three years
• Ability to work all shifts
• Willingness to stand, walk, and lift moderate weights
• Ability to use personal cell phone for work communication
• Adherence to safety and company policies
• Dependability and punctuality