Valet - New Orleans, LA

Highgate Hotels is a leading real estate investment and hospitality management company recognized as an innovator within the hospitality industry. Renowned for its dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also boasts a rapidly expanding footprint in Europe, Latin America, and the Caribbean. Managing a portfolio with an aggregate asset value exceeding $20 billion and generating cumulative revenues over $5 billion, Highgate offers comprehensive expertise throughout all stages of the hospitality property lifecycle. From planning and development to recapitalization or disposition, the company delivers tailored strategies and market-leading proprietary revenue management tools designed to drive performance and maximize asset value. With a highly experienced executive team and a reputation as a trusted partner to top ownership groups and major hotel brands, Highgate maintains corporate offices in strategic locations including London, New York, Dallas, and Seattle. The Westin New Orleans, part of the Highgate portfolio, is situated at the prestigious end of Canal Street, providing stunning views of the Mississippi River and the French Quarter. This hotel features 462 rooms and suites, including a Presidential Suite with signature Westin Heavenly bedding, 34,000 square feet of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar with the most picturesque view of the French Quarter, and an upscale restaurant known as Bistro at the Bend. The hotel’s prime location offers guests convenient access to attractions such as the Shops at Canal Place, Harrah’s Casino, Bourbon Street, and the Ernest N. Morial Convention Center. As a Valet at The Westin New Orleans, the primary responsibility is to ensure a warm, welcoming, and seamless arrival and departure experience for all guests. This role demands professionalism and attentiveness, as valets stand ready at the hotel entrance to assist guests by opening doors, greeting them warmly, and providing support with luggage and transportation. Valets manage vehicle parking and retrieval in adherence to departmental procedures, ensuring all guest vehicles and keys are handled securely with clear tagging for identification. They serve as knowledgeable guides to the property, offering directions and information as needed to enhance guest satisfaction. Valets also support fellow staff members by monitoring traffic flow, maintaining the cleanliness and safety of the porte cochere area, and responding diplomatically to guest requests or concerns. This hourly position is vital in upholding Highgate’s commitment to exceptional hospitality service and reflects the company’s dedication to creating memorable guest experiences through attention to detail, courteous interaction, and operational excellence. Working as a Valet at Highgate Hotels means being part of a dynamic team that values safety, confidentiality, and professional development while contributing to a brand that continuously raises industry standards. The role is ideal for service-oriented individuals who thrive in a fast-paced hotel environment and are passionate about delivering superior guest service with a positive demeanor and strong work ethic.

• High school diploma or equivalent
• Experience in a hotel or a related field preferred
• Must have a valid driver's license for the applicable state
• At least two years driving experience preferred
• Heavy work - exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand during entire shift
• Valid driver license with a clean (zero points) driver's abstract and able to drive standard and automatic vehicles
• Must be able to effectively communicate both verbally and in writing
• Must be able to maintain confidentiality of information
• Perform other duties as requested by management