Valet Guest Service Manager - Albuquerque, NM

Parking Management Company (PMC) is a nationally recognized parking services provider headquartered in Nashville, Tennessee. PMC specializes in premium hospitality-focused parking solutions across a wide array of industries including hotels, resorts, residential communities, healthcare facilities, restaurants, and major event venues. Renowned for its white-glove, customer-centric approach, PMC goes beyond basic parking management by embedding itself as an essential extension of the hospitality experience. This ensures seamless, efficient, and professional parking services that consistently enhance guest and client satisfaction. Operating in multiple states, PMC prides itself on delivering tailored valet and self-parking services, shuttle transportation, event parking solutions, and porter/bell services. Through its commitment to high standards, PMC fosters strong relationships with partnering properties and continually innovates to meet the evolving needs of its clients. The Account Manager role based in Albuquerque, NM, is a critical leadership position within PMC’s Valet Parking Operations department. This full-time, exempt position offers a competitive salary range of $45,000 to $65,000 annually, with bonus potential contingent upon market conditions and professional experience. Reporting directly to the City Manager and/or Area Manager, the Account Manager is entrusted with overseeing all facets of daily valet operations at an assigned location. The focus of the role is to deliver exceptional guest service, optimize operational efficiency, and drive financial success while fostering a positive and professional environment for staff and guests alike. Key responsibilities of this role include managing staff recruitment, training, and scheduling; maintaining high-quality service standards; cultivating and maintaining strong client relationships; strictly overseeing financial controls such as revenue management and payroll adherence; and performing valet duties as necessary. The Account Manager ensures the assigned site operates smoothly by implementing proactive process improvements, resolving any service or operational issues promptly, and regularly conducting site inspections. Leadership is fundamental to this role; hence, the individual must lead by example, support team growth, provide timely and effective communication, and encourage a culture of continuous improvement. This role demands a candidate with excellent interpersonal skills, who can act as the primary liaison for property stakeholders to ensure contractual obligations are met while identifying opportunities for service enhancements and business expansion. The Account Manager must demonstrate strong analytical capabilities to monitor financial metrics, manage payroll efficiently, and uphold organizational policies in line with business goals. Additionally, the role requires adaptability and flexibility, including working during various shifts, participating in corporate meetings, and handling occasional travel for financial reviews and audits. Overall, this is a highly engaging role for a seasoned manager ready to embrace operational challenges and contribute significantly to PMC’s reputation as a leader in hospitality parking solutions. Employees thrive in a supportive, growth-oriented environment with opportunities for professional development and nationwide career advancement. Those interested in joining PMC are encouraged to apply via the company’s mobile-friendly application portal, where the selection process is designed to be transparent and inclusive, reflecting PMC’s core values of equity and equal opportunity.

• High school diploma or GED
• Minimum three years supervisory experience in relevant fields
• Valid driver’s license
• Clean motor vehicle record with no more than three moving violations in three years
• Ability to pass background check
• Strong communication skills
• Capability to work flexible hours including shifts and occasional travel
• Physical ability to perform valet duties including extended standing and walking
• Reliable transportation