Valet Attendant - Doubletree Berkeley Marina PT $18.67/HR + Tips

Towne Park is a distinguished hospitality services company dedicated to enhancing the guest experience through exceptional service and compassionate care. With a reputation for excellence in providing parking and hospitality solutions, Towne Park serves millions of patients, visitors, and guests across various locations. The company prides itself on creating a positive impact by delivering memorable experiences that ease anxiety, offer assistance, and contribute to a welcoming environment. Towne Park emphasizes the importance of smiling and making a difference in the lives of customers, clients, and team members alike, fostering a workplace culture that values kindness, professionalism, and attentiveness. The Guest Service Associate at Towne Park plays a crucial role in upholding these values by delivering outstanding hospitality to every guest. This position involves a variety of responsibilities focused on providing efficient, friendly service designed to enhance the overall customer experience. The Guest Service Associate is responsible for safely parking and retrieving vehicles, assisting guests with luggage, and providing information about the facility and local area. This role requires a personable and professional demeanor, attention to detail, and a commitment to safety and service standards. Compensation for this position is competitive, with an hourly base pay rate starting at $18.67 plus tips and an additional $2 shift differential for overnight hours. The work schedule is flexible, covering Monday through Sunday, to meet the diverse needs of Towne Park's clientele. Employees have access to various benefits, including accident, critical illness, and hospital indemnity insurance, telemedicine benefits, and participation in the company's 401k retirement savings plan. Eligibility for benefits depends on job classification, length of employment, and hours worked, with seasonal and temporary roles excluded from certain benefits. This role demands physical stamina, as much of the work is conducted outdoors under varying weather conditions, occasionally requiring the exertion of significant force to handle luggage and equipment. Candidates must maintain a friendly and professional attitude, possess strong communication skills, and have a keen understanding of customer service principles. A valid driver’s license and the ability to operate vehicles safely, including manual transmission and parallel parking, are required. Knowledge of parking procedures, guest interaction etiquette, and the ability to manage vehicle ticketing and payment processing accurately are also essential. Overall, the Guest Service Associate at Towne Park is a dynamic, customer-facing role ideal for individuals who enjoy working in hospitality, take pride in their work, and seek to make a positive impact every day by creating smiles and ensuring guests receive outstanding service.

• high school diploma or general education degree (ged)
• valid driver’s license for the state of employment or commutable distance
• one month related experience or training or equivalent combination of education and experience
• knowledge of customer and personal service principles
• ability to read and write standard english language
• ability to read and comprehend simple instructions, correspondence and memos
• ability to write simple correspondence
• ability to effectively present information to guests and team members
• basic math skills including addition, subtraction, multiplication and division with american money
• ability to understand 24 hour and military time
• ability to understand parking rates and procedures
• ability to operate a manual transmission
• ability to perform parallel parking