Urban Air Adventure Parks is hiring a General Manager-Waterbury,CT in

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Known for pioneering the adventure park concept, Urban Air has become the largest operator of location-based entertainment centers worldwide. The company is dedicated to providing an engaging and exciting environment where kids and families can experience fun, adventure, and personal growth. With a range of attractions designed to inspire children to aim higher and surpass their expectations, Urban Air combines entertainment with a safe, positive atmosphere. Urban Air takes pride in fostering a culture that is not only fun but also supportive and driven by high standards of operational excellence and customer service. The company emphasizes community involvement and values diversity, ensuring an inclusive environment for both guests and employees. Urban Air Waterbury operates as an equal opportunity employer, dedicated to maintaining a professional and welcoming workplace. The General Manager position at Urban Air is a dynamic leadership role responsible for motivating and guiding a diverse team to drive success while upholding the company’s vibrant culture. This role demands a strategic leader who can balance operational responsibilities, financial oversight, and team development to achieve business goals and exceed guest expectations. The General Manager provides overall leadership, vision, and direction across all operational aspects, including entertainment, food and beverage services, attractions, and property management. A crucial part of the role is to cultivate an energetic team environment that prioritizes exceptional guest experiences and safety. This leader is tasked with hiring, training, and mentoring staff, implementing training programs, and ensuring accountability throughout the management team. A successful General Manager at Urban Air will excel in motivating staff, leveraging individual strengths, and maintaining high morale to deliver consistent operational performance. They are responsible for upholding standards related to cleanliness, safety, and security while also managing the financial health of the location by controlling costs, analyzing financial reports, and executing marketing strategies. The role requires continuous monitoring of guest feedback to improve service quality and operational execution. This position is ideal for someone with extensive hospitality management experience, particularly within family entertainment centers, theme parks, or related industries. The General Manager must demonstrate strong communication skills, professional conduct, adaptability, and an innovative, strategic mindset to lead the team effectively in a fast-paced and evolving environment. This is a full-time leadership opportunity ideal for a motivated professional committed to fostering growth, accountability, and a memorable experience for all visitors.

• Bachelor’s degree preferred
• 3+ years of management experience in hospitality or related field
• Proven experience in facility operations and team leadership
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office applications
• Ability to work flexible hours including evenings, weekends, and holidays
• Valid driver’s license
• Ability to maintain high standards of professionalism and conduct
• Demonstrated leadership and motivational skills
• Commitment to safety and guest satisfaction
• Capacity to analyze financial data and manage budgets
• Experience in executing marketing strategies
• Willingness to engage with community and business organizations