United Airlines Airline Jobs in West Jordan,UT,USA | Hiring

HHM Hotels is a renowned hospitality company managing a diverse portfolio of hotel properties committed to delivering exceptional guest experiences. As a dynamic player in the hotel industry, HHM Hotels focuses on providing high-quality accommodations, excellent customer service, and a supportive work environment for its employees. With a reputation for operational excellence and a dedication to sustainability, HHM Hotels offers both full-time and part-time employment opportunities across multiple properties, emphasizing career growth and professional development within the hospitality sector. The role of Guest Service Agent at HHM Hotels is integral to maintaining and enhancing the guest experience from the moment guests arrive until they depart. This position involves greeting, registering, and servicing guests in a friendly and courteous manner while adhering to brand and sustainability standards. As the first point of contact for guests, the Guest Service Agent plays a crucial role in representing the hotel’s values, ensuring guest satisfaction, and efficiently managing front desk operations. Guest Service Agents at HHM Hotels are responsible for a wide range of duties including managing guest check-in and check-out procedures, handling reservations, processing payments, and responding promptly to guest requests and concerns. The role requires attentiveness and the ability to communicate effectively with guests and team members. The position offers a clear career progression path including advancement opportunities to Front Desk Supervisor or Sales Coordinator, and further to Front Office Manager or Sales Manager roles. The environment at HHM Hotels requires agents to practice safe work habits and be adaptable to various work schedules, including holidays, weekends, and alternate shifts. This role may involve standing for extended periods, walking, lifting, and other physical activities to assist guests and ensure smooth hotel operations. Candidates are expected to be knowledgeable of property management systems (PMS), have customer service experience, and demonstrate a commitment to guest satisfaction and teamwork. HHM Hotels rewards its employees with competitive wages and a comprehensive benefits package. Employees benefit from medical, dental, and vision insurance, paid time off, 401k company match, daily pay options, and free basic life insurance. Additional perks include 24/7 access to confidential work-life resources, travel discounts, commuter benefits, wellness programs, educational support, and referral bonuses. The company fosters a culture built on core beliefs emphasizing people, service, excellence, agility, and ownership, making it a desirable employer in the hospitality industry.

• High school diploma or equivalent preferred
• previous customer service experience or equivalent training required
• knowledge of PMS systems preferred