Umass Memorial Health seeks EMS Communications Specialist,Per

UMass Memorial Health is the leading health system in Central Massachusetts, renowned for its exceptional patient care, academic excellence, and pioneering research. With a workforce exceeding 20,000 employees, UMass Memorial Health unites to deliver superior healthcare services to its community. This comprehensive health system embraces the philosophy that everyone, regardless of their title or role, is a caregiver contributing to the vital mission of healing patients and supporting each other every day. The organization’s commitment to fostering an inclusive, respectful, and supportive work culture is evident in its standards of respect, emphasizing acknowledgment, communication, responsiveness, teamwork, and kindness. UMass Memorial Health is an equal opportunity employer that values diversity and encourages candidates from varied backgrounds to apply, ensuring everyone is treated fairly without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Accommodations are provided for applicants with disabilities who require assistance during the application process. This opportunity is for an Emergency Medical Dispatcher within the Worcester Regional Emergency Communications Center (WRECC) and the Town of Shrewsbury, part of UMass Memorial Health’s Communications Center. The role is a non-exempt, full-time position with a mixed 12-hour shift schedule covering 7 a.m. to 7 p.m. and 7 p.m. to 7 a.m., including weekdays and weekends. A signing bonus may be available, with eligibility details provided during the interview. The Emergency Medical Dispatcher plays a critical role in emergency response by managing emergency 911 calls, providing life-saving pre-arrival instructions, deploying emergency medical resources, coordinating with police, fire, ambulance, and aeromedical teams, and maintaining critical communication and documentation during high-stress situations. The dispatcher receives and verifies call information, triages emergencies, and dispatches the closest appropriate response units based on the caller’s location and situation. They also handle helicopter emergency medical dispatch and flight coordination for UMass Memorial Life Flight and the North East Air Alliance aeromedical programs. This involves gathering patient information, managing landing zones for helicopters, flight planning, monitoring aircraft location, and coordinating with receiving hospitals and medical personnel. Key responsibilities include data entry into computer-aided dispatch systems, communicating with first responders and healthcare providers, ensuring safe helicopter landings, maintaining reports and databases, and assisting with ground ambulance and Life Flight coverage as needed. The position requires a strong ability to work independently under pressure, manage multiple simultaneous calls, and collaborate effectively with diverse teams within the healthcare system and emergency services. This role is vital to ensuring efficient, timely, and compassionate emergency medical services that can make life-saving differences in critical situations. Employees in this position are expected to maintain high standards of communication, accuracy, and discretion to support patient care and operational integrity within UMass Memorial Health’s emergency medical system.

• High school graduate
• Must obtain Enhanced E-911 certificate within 1-2 months
• Must obtain APCO Public Safety Telecommunicator 1 certificate within 1-2 months
• Must obtain Emergency Medical Dispatch/Pre-arrival Instruction Certificate within 1-2 months
• Must have CPR certification
• Exceptional customer service and communication skills
• Ability to interact with diverse personnel
• Ability to function independently under stress
• Computer proficiency
• Knowledge of hospital and interdepartmental functions