Transportation Manager (2094) Germantown/CCT

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the United States, serving as a vital link connecting communities across a sprawling 2,200-square-mile service region. Recognized as a leader in innovation within the transit industry, SEPTA is dedicated to delivering reliable and efficient services while fostering economic growth in the Philadelphia area. The organization has earned significant accolades, being named the 2023 FORBES Best in State Employer and the Philadelphia Employer of Choice for 2024, underscoring its commitment to employee satisfaction and professional excellence. SEPTA’s extensive network includes various transit modes, making it an essential part of daily life for thousands of residents and visitors alike. We are currently seeking a skilled Transportation Manager to join our Germantown team. This full-time role offers a competitive salary range of $63,700.00 to $79,612.00 annually under the SAM 37 job grade. The Transportation Manager position involves comprehensive administrative and operational oversight of transportation functions within SEPTA Access, specifically covering Contract Operations and the Germantown District. This role is crucial in ensuring the smooth and safe operation of transit services, focusing on service management, staff supervision, and compliance with policy and safety regulations. As a Transportation Manager, you will be responsible for managing service quality including accident prevention and investigation, maintaining on-time performance and schedule headways, addressing and resolving customer complaints, and promoting accessibility for passengers with disabilities. You will troubleshoot minor mechanical issues to sustain service continuity and maintain detailed records, including those related to employee attendance and payroll using systems like Mainframe CAPES payroll and Trapeze Ops. A significant aspect of the role involves managing workforce logistics, such as coordinating staff schedules, tracking leave usage, and minimizing overtime costs to optimize resource utilization. You will also play a key role in maintaining safety protocols, investigating rule violations, workplace injuries, and potential substance abuse incidents, and submitting thorough reports to higher management. The role requires strong interaction with various stakeholders, including local businesses, government agencies, and the public, to maintain positive relationships and effective communication. In addition, the Transportation Manager acts as a liaison between the Control Center, Service Managers, and other entities to ensure convenient and uninterrupted service for customers. Enforcement of Authority policies and collective bargaining agreements is imperative, and the manager will assume leadership responsibilities in the absence of directors or operations managers, ensuring continuity and operational stability. This position demands a proactive approach to safety, equity in employee treatment, and the ability to perform other assigned duties as necessary. This role is ideal for an individual with a strong supervisory background in the mass transit industry, who possesses advanced management and communication skills, including clear report writing and proficiency in basic math. The successful candidate must also be physically capable of performing demanding tasks, such as shoveling snow and handling heavy materials. Flexibility to work various shifts including day, night, weekends, and holidays is essential. With extensive benefits including comprehensive healthcare, retirement plans, paid leave, wellness programs, tuition assistance, and free travel perks, SEPTA offers a rewarding career path that supports both professional growth and community impact.

• High school diploma or equivalent
• three years supervisory experience in the mass transit industry
• valid CDL permit at time of hire
• capable of performing strenuous physical tasks including shoveling snow and lifting bags of salt
• flexibility to work day or night shifts weekends and holidays
• knowledgeable of current collective bargaining agreement and authority policies
• reliable transportation to travel to several reporting locations across varying shifts
• polished management skills ability to organize manage and motivate personnel
• effective verbal skills and clarity in report writing
• proficiency in basic mathematical computation skills