Transport Communication Specialist - Denver, CO

Children's Hospital Colorado is a leading pediatric healthcare institution dedicated to providing comprehensive and compassionate care to children and their families. Renowned for its commitment to excellence, the hospital offers a diverse range of medical services, cutting-edge research, and innovative treatment options specifically tailored for young patients. As a part of its continuous efforts to deliver exceptional care, Children's Hospital Colorado has established the Children'sOne Flight Team, an elite transport and medical response unit specializing in the timely and safe transfer of critically ill and injured children across various transport modalities including ground ambulance, helicopter, and fixed-wing aircraft. The Transport Communication Specialist - Children'sOne is a vital member of this dedicated Flight Team, entrusted with the critical responsibility of coordinating safe and efficient transportation for patients and families. This full-time position involves working 36 hours per week with shifts scheduled to cover both day and night operations, ensuring that emergency medical transports are handled with immediacy and precision. The role demands the use of advanced communication and dispatch technologies such as Computer Aided Dispatch (CAD) systems, telecommunications equipment, mapping and flight tracking software, and weather and traffic monitoring tools. Additionally, specialists monitor remote video surveillance of helipads to maintain operational safety. This role emphasizes strong communication and customer service skills, as the specialist acts as the primary liaison between patients, families, flight medical crews, pilots, and program leadership. Coordinating air and ground resources while considering patient needs and mission priorities calls for a calm, organized individual capable of managing high-pressure situations with professionalism and empathy. The specialist is also responsible for logging accurate transport data, tracking vehicles and personnel, and collaborating with multiple air medical programs regionally to guarantee a smooth and secure transfer process. The Transport Communication Specialist supports the administrative and operational aspects of Children'sOne transport missions, including managing transport requests, handling cancellations or declines with alternative solutions, and participating in quality assurance activities. The position involves interaction with a variety of internal committees and requires commitment to compliance with the Commission on Accreditation of Medical Transport Systems (CAMTS) standards, underscoring the organization's dedication to maintaining the highest levels of safety and quality. This opportunity is accompanied by a competitive hourly wage range of $19.18 to $28.77, based on experience. In addition to monetary compensation, Children's Hospital Colorado offers a comprehensive benefits package designed to support employee well-being and professional growth. Benefits include paid time off, medical, dental, and vision insurance, life and disability insurance provided by the company, paid parental leave, a 403b retirement savings employer match, a wellness program, and access to continued education and professional development resources. Eligible employees may also participate in an annual bonus program tied to organizational performance and can receive annual base pay increases based on their individual performance. This role represents a unique blend of healthcare support service and emergency transportation coordination, ideally suited for candidates with strong customer service backgrounds in healthcare settings who thrive in dynamic, fast-paced environments. The Transport Communication Specialist plays an indispensable role in supporting critical pediatric transport missions, ensuring every child receives the timely and safe care they deserve throughout the transportation process.

• High school diploma or GED
• three years of customer service in a healthcare setting
• must obtain Certified Flight Coordinator (CFC) certification within 3 months of hire