The Pueblo Of Sandia(Albuquerque,NM,USA)Hiring:PLAYER'S CLUB HOST-Join

The Pueblo of Sandia is a tribal government entity located in New Mexico, known for its commitment to cultural preservation, community development, and economic growth through various enterprises, including its renowned casino resort. The Pueblo of Sandia operates a full-service casino, hotel, and entertainment venue that offers guests a vibrant and exciting gaming experience. This organization values integrity, fairness, collaboration, communication, and recognition for performance excellence, fostering a supportive workplace culture focused on employee development and customer satisfaction. As a tribal government employer, the Pueblo of Sandia provides stable employment opportunities while prioritizing the well-being of its employees and members of the community. The Players Club Host position plays a pivotal role in promoting the casino's Peak Rewards loyalty program, which is designed to attract and retain guests by offering incentives, rewards, and exclusive benefits. A Players Club Host assists guests by enrolling them into the program, explaining the advantages of membership, and ensuring members fully understand how to maximize their benefits while enjoying the casino's amenities. This position is key to enhancing the customer experience as it builds rapport and trust between the casino and its patrons. Hosts are also responsible for managing membership accounts, making promotional announcements, distributing promotional items, and handling cash transactions for concert and event ticket sales at the box office. In this role, the Players Club Host must possess strong communication and interpersonal skills to effectively interact with a diverse range of guests. They must be able to handle potentially stressful situations with professionalism, deescalation techniques, and empathy, ensuring a welcoming atmosphere throughout the casino. The job requires the capability to manage multiple responsibilities such as verifying promotions winners, tracking player activities for fraudulent behavior, and maintaining inventory of promotional materials with a high level of accuracy. This is a full-time position requiring availability to work all shifts, including weekends and holidays. The physical demands include the ability to stand, walk, lift up to 50 pounds, and perform repetitive physical motions such as reaching, pushing, and pulling. The position also mandates passing a pre-employment drug screening and obtaining a STGC Gaming License to comply with regulatory standards. Candidates must be at least 21 years old and possess prior experience in customer service and cash handling. The role not only involves front-line customer interaction but also supports the overall marketing efforts of the casino by representing the brand at offsite promotional events, thereby extending engagement opportunities beyond the gaming floor. As a member of the Pueblo of Sandia team, the Players Club Host contributes to the casino's mission of providing a superior guest experience and driving sustainable business growth through effective loyalty programs and exceptional service.

• High school diploma or GED certification
• at least 21 years of age
• one year of customer service experience
• six months of previous money handling experience
• must be able to obtain and maintain the required STGC Gaming License
• must pass pre-employment and random drug screenings
• ability to work flexible hours including weekends and holidays
• physical ability to stand and walk for long periods
• ability to lift up to 50 pounds
• must adhere to strict service standards
• effective interpersonal and communication skills
• must maintain punctual and regular attendance
• ability to handle and reconcile cash and other tenders
• willingness to work under stressful conditions and in various indoor and outdoor environments.