The Meritage Resort & Spa seeks Reservations-Group Coordinator-Napa,CA

The Reservations Coordinator position is an integral role within the front office and reservations department of a reputable hotel. This esteemed hotel is committed to providing exceptional hospitality and guest experiences, ensuring every visitor feels welcomed and valued from the moment they make their reservation through their entire stay. The hotel's dedication to outstanding service, combined with its attractive amenities and strategic location near local attractions, makes it a preferred destination for both leisure and business travelers seeking comfort, convenience, and quality. As a Reservations Coordinator, you will be the first point of contact for guests and clients booking their stay. Your role is pivotal in creating a warm, welcoming, and professional atmosphere for every caller or guest interaction. By providing detailed information about room availability, hotel amenities, and local attractions, you help guests make informed decisions that enhance their visit. This position requires a keen attention to detail to ensure all bookings are accurate and guest preferences are recorded correctly, maximizing customer satisfaction and hotel revenue. This role offers a competitive pay rate of $22.00 per hour and reports directly to the Reservations Manager or Front Office Manager, providing ample opportunities for growth within the hospitality sector. The responsibilities include handling complex reservation systems, managing group bookings, coordinating with various internal departments, and ensuring smooth communication throughout the reservation process. You will be tasked with promoting other affiliated properties within the hotel group and identifying upselling opportunities that benefit both the guest and the hotel. Furthermore, the Reservations Coordinator assists in preparing important documentation such as the 10-day forecast packets, group resumes, and meeting packets, which are crucial for the seamless operation of hotel events and group accommodations. You will also monitor and update group block bookings, maintain accurate rate information for negotiated accounts, and support front desk operations with timely reservation details. Flexibility is key, as the role requires availability during holidays, weekends, and alternate shifts. The ideal candidate will demonstrate strong communication and problem-solving skills, capable of handling guest concerns with diplomacy and ensuring every interaction contributes positively to the guest experience. Basic math and computer literacy, along with the ability to operate reservation software and generate reports, are essential in this role. Working as a Reservations Coordinator not only allows you to contribute directly to guest satisfaction but also provides a dynamic work environment where teamwork, professionalism, and customer service excellence are highly valued. This position is ideal for individuals passionate about hospitality, seeking a career where interpersonal skills and attention to detail are recognized and rewarded.

• 1-2 years of customer service or hotel reservations experience
• strong communication skills
• problem-solving skills
• basic math skills
• computer literacy
• ability to handle guest concerns professionally
• attention to detail
• ability to work under pressure
• fluency in English
• flexible schedule availability including holidays, weekends, and alternate shifts
• professional appearance and demeanor