TEMPORARY PM (3PM-1130PM) Concierge - Apply Now!

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. As a leader in the senior living community, Vi offers a luxury work environment that promotes meaningful and rewarding work for its employees. Located at 620 Sand Hill Road, Palo Alto, CA 94304, Vi at Palo Alto is part of a prestigious network committed to providing exceptional resident experiences through outstanding service and community engagement. The company invests heavily in its people through award-winning training and development programs, tuition reimbursement, and a comprehensive benefits package. Employees start accruing generous paid time off from day one and enjoy competitive pay alongside a 401k with company match, paid maternity and paternity benefits, and more. The Concierge position at Vi Palo Alto offers an exciting opportunity to be part of a highly accomplished resident services team responsible for welcoming and directing residents and guests. This role requires someone who can manage multiple responsibilities including answering resident questions, addressing simple resident needs, monitoring emergency response systems, and managing community communications by receiving and directing all incoming calls. The role demands excellent oral communication skills, strong organizational abilities, and the capacity to remain calm under pressure while applying good judgment during emergencies. It is ideal for individuals with a background in customer service who are compassionate and can employ a resident- and customer-focused approach to problem solving. Prior experience in similar environments and current CPR and First Aid certifications are preferred, or the ability to obtain these certifications promptly. This role offers a pay range of USD $21.26 to USD $25.10 per hour and the chance to grow within a company celebrated for its culture, innovation, and employee development. Working at Vi means contributing to a community where every interaction is meaningful and carries the potential to improve residents’ lives. For those who are motivated, responsible, and dedicated to providing high-quality service in a luxury setting, this is an excellent career opportunity that offers both professional growth and personal satisfaction. With exceptional benefits and a supportive professional environment, the Vi Concierge position is well-suited for individuals aiming to accelerate their careers in residential community services while making a positive impact in the lives of others.

• prior experience in a customer service environment
• current CPR and First Aid certifications or willingness and ability to become certified
• excellent oral communication skills
• excellent organizational skills
• ability to manage multiple tasks
• ability to deal with stress and act responsibly with good judgment in an emergency situation
• ability to use a resident and customer-focused approach to problem solving