Temporary Medical Receptionist (On-Site Chico, CA!)

Northern Valley Indian Health is a respected healthcare organization committed to providing comprehensive medical, dental, and wellness services to the communities it serves. Known for its patient-centered approach, the organization strives to promote health and wellness through culturally sensitive care and community engagement. Northern Valley Indian Health operates multiple sites, including the Chico Cohasset Women's Health and Dental site, where a multidisciplinary team of healthcare professionals collaborate to deliver high-quality medical and dental care to women and families. The organization emphasizes strong community relations, access to healthcare services, and ongoing patient support, ensuring that patients receive not only clinical care but also compassionate and respectful service throughout their healthcare journey. The Medical Receptionist position at the Chico Cohasset Women's Health and Dental site at Northern Valley Indian Health plays a vital role in the delivery of healthcare services. This is a full-time role with a work schedule from Monday through Friday, making it ideal for professionals seeking stability and consistent hours within the healthcare environment. Medical Receptionists serve as the initial point of contact for patients, visitors, and staff, facilitating smooth communication and a positive first impression. The role requires excellent customer service skills, efficiency in scheduling appointments, and the ability to manage multiple tasks with discretion and tact. As a Medical Receptionist, you will be responsible for welcoming and assisting patients with professionalism and warmth, ensuring that they feel supported and well-informed about their visits. You will coordinate appointment scheduling in accordance with clinic protocols, manage patient registration data with meticulous attention to detail, and maintain confidentiality in compliance with HIPAA and HITECH requirements. This position also demands coordination with various internal and external departments, effective problem-solving skills, and the ability to handle patient inquiries and complaints with empathy and diplomacy. The job calls for proficiency in medical terminology and healthcare insurance systems, including Medi-Cal, Medicare pharmacy programs, and others, to assist patients effectively and explain their options. It also involves practical skills such as making appointment confirmation calls and supporting patient flow within the clinic. Northern Valley Indian Health values team collaboration and professional integrity, thus expecting its Medical Receptionists to uphold these core values consistently. This position offers the opportunity to contribute meaningfully to community health while gaining valuable experience in a dynamic healthcare setting. If you seek to combine administrative excellence with compassionate patient care in a supportive environment, this role offers a rewarding career path with ample opportunities for growth and professional development.

• High school diploma or equivalent
• graduate of a medical assisting program or prior reception experience working in the healthcare setting preferred
• working knowledge of medical terminology
• basic knowledge of healthcare insurance systems including Medi-Cal, private insurance, and fee-for-service
• intermediate to advanced phone skills
• ability to communicate effectively both in person and over the phone
• ability to maintain confidentiality and adhere to privacy regulations
• problem-solving and conflict resolution skills
• ability to work collaboratively with clinical staff