Tampa,FL,USA Airline Opening | Hiring
Posted on October 24, 2025
Your Next Step in Tampa, FL, USA
Position: Customer Service Representative - Tampa, FL (Based in Tampa, FL, USA) Company: Sheltair Aviation Location: Tampa, FL, USA, FL Status: New Tampa, FL, USA listing (actively interviewing).
Salary: $17-$17/Hour (approx. $35.4k/Year) Benefits: Eligible team members receive standard benefits. Stable workload with modern tooling and processes.
Day-to-Day
Core objectives involve your professional skills in a dynamic.
- This Tampa, FL, USA-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Sheltair Aviation team in Tampa, FL, USA, FL is growing.
- Benefit from working in Tampa, FL, USA, a key hub for the a dynamic industry.
Sheltair is a well-established company known for its commitment to excellence, which is evident in everything they do. With its deep roots in the construction and aviation industries, Sheltair understands the importance of quality design, customer service, cost control, and timely delivery. The company prides itself on its ability to merge high standards of service with an efficient operational approach, serving a variety of clients primarily within the aviation sector. Compensation for this role starts at $16.87 per hour, reflecting the company's recognition of the value provided by its employees.
The Customer Service Representative (CSR) position at Sheltair is a vital role that involves direct interaction with customers and coworkers, requiring a consistently positive attitude, consideration, and courtesy. This role is well suited for individuals who excel in dynamic environments that demand multitasking and high attention to detail. The CSR will be responsible for managing daily customer service tasks involving pilots and passengers, including handling fuel orders, online time entries, notices of arrivals and departures, and providing directions both verbally and in writing. Additionally, the CSR handles logistics such as vehicle rental reservations, hotel and catering arrangements, and managing keys for personal vehicles and aircraft.
This position also requires proficiency in communication through diverse channels such as telephone, radio, email, and facsimile. The CSR plays a key role in administrative duties by entering and managing data related to invoicing, payment processing, and fuel records. Besides customer and data management, the role includes maintaining the cleanliness and stock of the pilot and passenger lounge by replenishing essentials like coffee and water. Due to the nature of the aviation industry and fluctuating demands, the CSR must be flexible with varied work hours, including weekends.
Candidates for this role should be highly organized with strong interpersonal and communication skills, capable of handling multiple tasks efficiently under changing conditions. Proficiency in Microsoft Office and typing speeds of 40 to 60 words per minute are essential to keep up with the fast-paced environment. A valid driver’s license and passing pre-employment drug screenings and background checks following FAA and DOT guidelines are required to ensure compliance with regulatory standards.
Sheltair promotes equal employment opportunities, fostering an inclusive work environment free from discrimination and harassment. The company seeks individuals who are professional in appearance and conduct, dedicated to delivering exceptional service in their day-to-day responsibilities. Working as a CSR at Sheltair offers an engaging opportunity to contribute within a reputable aviation services provider, where quality and customer satisfaction are paramount.
- a high school diploma or GED
- two to four years’ relevant experience in related field
- proficiency in Microsoft Office
- a valid driver’s license
- ability to work variable schedules including weekends
- strong communication and organizational skills
- ability to pass pre employment drug screen and background check
- typing speed of at least 40 words per minute