System Event Manager - Quick Hire!

Wing is a pioneering technology company specializing in drone delivery services that are safe, fast, and environmentally sustainable. As a part of Alphabet, Google's parent company, Wing operates its own fleet of highly automated delivery drones serving two continents. The company is solving critical inefficiencies in last-mile logistics by enabling businesses to deliver small packages directly to consumers' homes on demand. This innovative approach not only reduces the cost and time associated with traditional delivery methods but also addresses wider societal issues such as road congestion, traffic accidents, and air pollution caused by conventional delivery vehicles. Wing's technology is designed for seamless integration into existing logistics networks, providing scalable solutions for a broad range of commercial applications. With a mission to become the preferred delivery method for the planet, Wing represents a forward-thinking opportunity to join one of the most exciting advancements in delivery technology today. The role of System Event Manager at Wing is a vital position within the System Event Management organization, tasked with supporting all engineering and operations teams on a centralized basis. This full-time, onsite position based in Dallas, TX, demands a highly motivated individual who thrives in fast-paced, collaborative environments and enjoys troubleshooting complex and emerging issues. The System Event Manager is responsible for coordinating rapid response activities during incidents by leveraging a deep technical understanding of systems involved. This role requires clear communication with diverse stakeholders including executives, technical teams, operations personnel, and regulatory affairs to relay information that is Accurate, Actionable, Relevant, and Timely (A.A.R.T). Responsibilities include managing the initial investigation and triage of issues, documenting incident responses through specialized tooling, recommending process improvements, assisting in policy and procedure development, and creating training materials to strengthen event response capabilities. The role also involves travel between Wing sites as necessary and entails working a rotating shift schedule that may include nights, weekends, and holidays. Compensation for this position is competitive, with a salary range between $150,000 and $159,000 USD plus bonus, equity, and benefits. Wing promotes an inclusive and equal opportunity employment environment, ensuring compliance with all nondiscrimination laws and providing accommodations for candidates with disabilities.

• 3-6+ years of experience managing incidents
• Bachelor's degree in a directly related field or equivalent practical experience
• Confident decision-making abilities
• Strong and creative problem-solving skills
• Ability to monitor multiple information streams in real-time, high-pressure environments
• Ability to communicate clearly and concisely in high-pressure environments
• Ability to provide accurate updates to wide audience of critical stakeholders
• Ability to coordinate with technical, non-technical, operations, and regulatory personnel
• Ability to provide direction to engineering and operations personnel in fast-paced environments
• Ability to communicate with technical and non-technical stakeholders
• Ability to adapt to changing environments and manage competing and shifting priorities
• Experience with program management, operations process development, and emergency or incident response
• Ability and willingness to work rotating shifts including nights, weekends, and holidays