Supervisor, Reservations - Lansing, MI

Classic Vacations is the number one luxury vacation wholesaler for Travel Advisors, committed to delivering exceptional vacation experiences that are seamless, luxurious, and filled with unforgettable moments. With a legacy spanning over 45 years, Classic Vacations is a trusted partner to travel professionals worldwide, providing world-class accommodations, unparalleled service, and exclusive privileges in premier destinations. The company places a high value on collaboration, innovation, and excellence, fostering a culture where every employee contributes to redefining luxury travel experiences. Classic Vacations offers remote work opportunities within the USA, with full-time hours and competitive salary packages inclusive of performance-based incentives. The company also promotes work-life balance and provides a comprehensive benefits package including medical, dental, vision insurance, and exclusive travel perks. The Supervisor, Reservations role at Classic Vacations is a leadership position within the Call Center area, reporting directly to the Director of Reservations, ADS. This role is crucial in upholding the company's esteemed reputation for luxury travel by leading a dynamic team of Travel Sales Specialists. The Supervisor will drive sales excellence, foster team development, and ensure that every client interaction reflects the Classic Difference—marked by exceptional service, product knowledge, and customer care. The individual in this role will promote a positive, collaborative work environment, motivate the team to meet and exceed performance goals, and oversee operational excellence in reservations processes. The Supervisor will also be responsible for training and coaching staff, administering performance management, and managing communications effectively through department inboxes to guarantee timely and professional responses. Additionally, this role requires analyzing sales and service metrics to drive continuous improvement and collaborating cross-functionally with Outside Sales, Business Development, Product, Operations, and Customer Service teams. The successful candidate will embody leadership qualities such as passion for coaching, results orientation, strong organizational skills, and adaptability. They will also share an enthusiasm for travel and a commitment to service excellence. This position offers an excellent opportunity for a motivated individual to make a significant impact on luxury travel experiences and contribute to an innovative and supportive company culture at Classic Vacations.

• Bachelor’s degree preferred
• minimum of 3 years supervisory or leadership experience in reservations, contact center, or hospitality operations
• proven leadership in sales and customer service teams
• ability to achieve performance and customer satisfaction goals
• proficiency in sales strategies, performance management, and customer service best practices
• strong analytical and reporting skills
• excellent communication and interpersonal skills
• advanced computer skills including Microsoft Office Suite
• experience with Plex or similar CRM systems preferred
• capability to work full-time remotely within the USA
• ability to perform essential job functions at a computer for extended periods