Wingstop Restaurant Supervisor II - $19 to $20 per HOUR

The hiring establishment is a well-known restaurant chain committed to providing an exceptional dining experience by combining superior service, quality food, and a welcoming environment. This restaurant is distinguished by its dedication to a guest-first culture and a strong operational foundation, ensuring that each customer leaves satisfied. Known for its dynamic team-oriented atmosphere and dedication to top-tier food safety and quality standards, the company fosters growth and development among its employees. The company values integrity, professionalism, and teamwork, aiming to maintain its reputation for excellence across all locations. The role of the Restaurant Supervisor II is pivotal within the restaurant's operational hierarchy, working directly under the General Manager to support all day-to-day operations. This position holds the responsibility to lead the restaurant efficiently during the General Manager’s absence, ensuring seamless operational continuity. The Restaurant Supervisor II plays an essential role in upholding the brand’s standards by managing the shift in a way that maximizes the restaurant’s culture and overall guest experience. This includes ensuring compliance with all company and government policies, addressing any policy updates promptly with their team. The supervisor is expected to maintain high performance across key operational metrics, such as customer satisfaction, quality service, and food safety, using the restaurant's Ops Scorecard as a benchmark. In addition to customer-focused duties, the Restaurant Supervisor II is accountable for team management, including training and retaining team members, enforcing uniform and conduct standards, and promoting a positive and professional work environment. This role requires flexibility as the supervisor will work varying shifts and must be vigilant about labor costs and operational efficiency to stay within budget guidelines. The supervisor must also be adept at cash management, product ordering, and inventory control to support the financial health of the restaurant. Furthermore, this position requires a hands-on approach, including assisting in all restaurant positions when necessary and leading by example. Overall, the Restaurant Supervisor II is essential in driving operational excellence, maintaining a clean and safe restaurant environment, and fostering a culture of satisfaction and engagement among both guests and staff.

• High school diploma or equivalent
• Experience in supervisory roles within a restaurant setting
• Familiarity with restaurant operations and customer service excellence
• Ability to manage and train a team effectively
• Understanding of cash handling and inventory control
• Strong communication and interpersonal skills
• Physical ability to lift up to 50-pound boxes
• Flexibility to work varied shift schedules
• Commitment to uphold company and government policies
• Ability to address customer concerns promptly and professionally
• Willingness to work a maximum of 40 hours per week unless otherwise approved
• Availability to work in different restaurant locations as required
• Adherence to company standards regarding uniform, conduct, and safety
• Ability to maintain professionalism in all interactions
• Problem-solving mindset