Supervisor, Food and Beverage - Langhorne, PA

The hiring establishment is a dynamic entertainment park known for delivering exceptional guest experiences through a dedicated team of ambassadors who embody high standards of service and hospitality. This company thrives on creating a welcoming and positive environment for visitors and staff alike, contributing to an enjoyable and memorable experience for all. The organization is committed to maintaining excellence in every aspect of operations, from food quality and guest services to facility maintenance and employee satisfaction. As a leader within this esteemed amusement park, the role is designed for those who are passionate about hospitality, management, and delivering top-notch guest interactions. The position available is a supervisory role focused on managing and inspiring a team of ambassadors responsible for providing outstanding guest experiences from the moment visitors enter the park. The role requires a hands-on leader who not only models exemplary service standards but also fosters an encouraging work atmosphere. Responsibilities include creating and managing staff schedules using Kronos software, preparing detailed reports on a daily, weekly, and monthly basis, and addressing any guest complaints or operational challenges with effective solutions. The supervisor will also lead training initiatives, assist with work allocation, and ensure all products and supplies are ordered and maintained appropriately. In addition, this role demands close oversight of food quality, guest service standards, profitability, ambassador satisfaction, and sanitation protocols to meet the park's rigorous commitments. The supervisor will take an active role in facility upkeep by submitting repair notifications when necessary and coordinating with maintenance teams to ensure seamless operation of equipment and amenities within the park. Documenting daily events in communication logs and maintaining repair logs are also critical aspects of this role, contributing to smooth internal communication and operational transparency. The supervisory position extends to full human resource management responsibilities, including interviewing, hiring, and training new ambassadors, appraising performance, and administering rewards or disciplinary actions in line with company policies and legal requirements. Delivering excellent guest service is at the core of this role, which involves actively responding to guest needs, expectations, and concerns to uphold the park's reputation for extraordinary customer satisfaction. This multifaceted role may also occasionally require stepping into other park locations or departments to provide coverage or assistance as needed, demonstrating the importance of teamwork and flexibility. Overall, this role offers a unique opportunity to join a flourishing entertainment park where leadership, communication, and operational expertise are highly valued. It is ideal for individuals who thrive in a vibrant, fast-paced environment and who are committed to fostering an inclusive and productive work culture. The role not only demands strong organizational skills but also a genuine passion for guest service excellence and team management within a unique theme park setting. This employment opportunity ensures both professional growth and the chance to make a tangible impact in a well-established hospitality environment. The candidate will be supported with necessary certifications like ServSafe Manager Certification, and continuous training to meet and exceed role requirements.

• associate’s degree (a.a.) or equivalent from two-year college or technical school
• strong written and verbal communication skills
• strong basic math skills using whole numbers, common fractions and decimals
• ability to compute rate, ratio, percent, and be able to create and interpret graphs
• working knowledge of the microsoft office suite
• able to obtain servsafe manager certification upon selection
• able to pass alcohol training test upon selection
• able to pass food handlers test and maintain valid food handlers card
• able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• able to handle multiple tasks and work in a fast paced environment
• able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs