Superior Air-ground Ambulance(Sterling Heights,MI,USA)Hiring:EMS

Superior Air-Ground Ambulance Service, Inc. is a leading provider of emergency and non-emergency transportation services that operates around the clock, seven days a week. With a strong commitment to quality, compassionate, and timely patient transport, Superior Ambulance plays a critical role in healthcare by ensuring patients receive safe and reliable medical transportation. The company specializes in a diverse range of services including emergent ambulance transport, non-emergent medical transport, critical care transport, and wheelchair-bound patient transportation. Established as a dependable resource for facilities and individuals in need of medical transit, Superior Ambulance fosters a customer-first approach that prioritizes both patient needs and operational efficiency. The company prides itself on its 24/7 operational model which requires a dedicated team capable of handling the demanding and unpredictable nature of medical transport logistics. Employees are expected to exhibit flexibility in scheduling, as shifts may include days, nights, weekends, holidays, and periods of national emergencies. This adaptability ensures continuous service delivery even during high-demand or crisis situations, emphasizing Superior Ambulance’s commitment to community health and safety. The role of Customer Service Representative at Superior Ambulance is pivotal to the seamless coordination of transportation requests for emergency and non-emergency scenarios. As the first point of contact for callers, the Customer Service Representative must demonstrate professionalism, empathy, and efficiency while managing a high volume of calls and prioritizing urgent transport needs. This position requires excellent communication skills to interface effectively with customers, healthcare facilities, EMS personnel, and internal departments. A Customer Service Representative is tasked with accurately processing requests received via multiple communication channels such as phone, fax, electronic requests, and email. They are responsible for assessing the transportation requirements, determining the appropriate level of care based on patient condition, and arranging specialty and critical care transport when necessary. Their work supports the overall mission of Superior Ambulance to deliver exceptional service and care through attention to detail and swift action. Candidates for this role should expect to thrive in a fast-paced, high-stress environment and adapt quickly to frequently changing policies and procedures associated with patient transport logistics. The position also demands the ability to manage multiple calls simultaneously while maintaining a polite and professional demeanor. Existing knowledge or interest in medical terminology and emergency management is advantageous, although comprehensive training and certification, such as Emergency Medical Dispatch (EMD) and CPR, will be required within the first year of employment. This full-time role offers individuals a meaningful opportunity to contribute to lifesaving services and work within a team that values diversity, inclusion, and equal opportunity. Superior Air-Ground Ambulance Service, Inc. stands as an Affirmative Action/Equal Opportunity Employer committed to attracting and retaining talented individuals from all backgrounds and ensuring a supportive work environment.

• Attention to detail
• Ability to perform each essential duty satisfactorily
• Ability to type 30 wpm or better
• Ability to adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognizing when to apply them
• Must have pleasant, professional phone manners
• Ability to handle high-stress environment
• EMD and CPR certification within 1 year of employment
• Medical background is a plus