Sr Logistics Concierge (Manheim) - Apply Now!

Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services in the United States, known for its commitment to superior customer satisfaction and innovative technologies. With a strong presence across the nation, Cox strives to enhance daily life through reliable connectivity and exceptional service. As a well-established telecommunications company, Cox invests heavily in employee development, fostering a diverse and inclusive workplace culture focused on continuous growth and community engagement. The Senior Logistics Concierge position at Cox Communications is a critical role aimed at delivering top-tier client advocacy and ensuring exceptional client satisfaction. This role operates within a call center environment, where managing a high volume of client interactions is essential. The Senior Logistics Concierge acts as the primary liaison between clients and the organization, responsible for understanding and addressing client needs through expert resolution and effective communication. This dynamic position demands proficiency across multiple systems and platforms to maintain accurate client records, handle escalations, and provide best-in-class solutions. Located near the Cox office at 4615 E. Elwood St. Suite 300 Phoenix, AZ, this hybrid role requires candidates to reside within 50 miles of the office to accommodate onsite requirements as needed. The position offers an hourly wage range of $21.49 to $32.26, which may vary based on location, candidate experience, knowledge, skills, and abilities. Additional compensation opportunities include commissions or incentive programs, adding a performance-driven motivation for applicants. In this role, the Senior Logistics Concierge will become proficient in all knowledge base resources to resolve client inquiries promptly and accurately. Responsibilities include maintaining detailed documentation of all client interactions to ensure seamless handoffs and ongoing client profile accuracy. The ideal candidate will manage competing priorities efficiently while building sustainable client relationships through effective communication and personalized service. Matching or exceeding key performance indicators is essential, as well as collaborating with multiple departments to resolve complex client requests. This role is suited for individuals with strong problem-solving skills, a passion for customer advocacy, and the ability to work in a fast-paced environment. The Senior Logistics Concierge position plays a vital role in upholding Cox's reputation for client satisfaction by leveraging a broad scope of resources and communication channels to deliver tailored solutions. The position encourages innovation in client engagement and supports continuous process improvement initiatives. In addition to competitive pay, the company offers a comprehensive benefits package that includes a minimum of sixteen hours of paid time off monthly, seven paid holidays annually, and additional leave options such as bereavement, voting time, jury duty, volunteer leave, military leave, and parental leave. Cox Communications also embraces diversity and supports candidates who are authorized to work in the U.S. without sponsorship, inviting individuals committed to delivering exceptional client-centered experiences to apply.

• High school diploma/GED and 5 years' experience in a related field
• OR any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years' experience
• OR 7 years' experience in a related field
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications
• Must reside within 50 miles of the Cox office at 4615 E. Elwood St. Suite 300 Phoenix, AZ
• Must be authorized to work in the United States without sponsorship