Sr Logistics Concierge (Manheim) - Apply Now!

Cox Communications is a leading American company in the telecommunications sector, providing an array of services including digital cable television, high-speed internet, and telephone services. Recognized for its commitment to innovation and customer satisfaction, Cox Communications has established itself as a trusted provider serving millions of customers across the United States. The company emphasizes a work culture focused on collaboration, client advocacy, and career growth, appealing to professionals eager to contribute to a dynamic and customer-centric environment. The Senior Logistics Concierge role at Cox Communications is a pivotal position within the call center environment that champions client advocacy and satisfaction. This role requires a high level of ownership and accountability as the Senior Logistics Concierge will manage a high volume of diverse client-related tasks. The position blends logistical coordination with client service excellence by detailed problem-solving and effective communication. Working in a hybrid setting, the candidate must be local within 50 miles of Cox’s Phoenix office to provide on-site presence when necessary. In this role, the Senior Logistics Concierge becomes a proficient expert in the various systems and platforms integral to managing client records and data accurately, ensuring seamless documentation for continuity and improved client experience. Tasks involve recognizing client needs swiftly, researching pertinent issues, and delivering timely solutions or alternatives. The role demands a strong ability to build sustainable client relationships through best-in-class service and meet or exceed rigorous performance metrics and client service expectations. This position also involves working collaboratively across multiple departments within the organization to resolve client issues effectively and communicate clearly how clients can leverage client-facing tools for their benefit. It’s an ideal role for a candidate who thrives in a fast-paced, high-volume task environment, showing consistent dedication to client satisfaction through strategic and methodical resolution approaches. The compensation for this role ranges from $21.49 to $32.26 per hour, reflective of the candidate’s experience, skills, and location, with possible additional earnings from commissions or incentive programs. Additionally, Cox Communications supports its employees with generous paid time off benefits, including sixteen hours of paid time off each month and seven paid holidays annually, plus other types of leave such as bereavement, voting, jury duty, volunteering, military, and parental leave, fostering a balanced work-life integration. This role requires authorization to work in the United States without sponsorship, emphasizing its commitment to a stable and reliable workforce.

• High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications
• Must reside within 50 miles of Cox office located at 4615 E. Elwood St. Suite 300 Phoenix AZ 85040
• Must be authorized to work in the United States without sponsorship