Sr Logistics Concerierge (Manheim) - Quick Hire!

Cox Communications is a leading telecommunications and media company known for providing advanced digital cable television, internet, telephone, and home automation services to millions of customers across the United States. With a commitment to innovation, quality service, and customer satisfaction, Cox continuously evolves its offerings to meet the growing and dynamic needs of its clients. The company emphasizes a client-centric approach, ensuring that every service interaction is handled with professionalism and care. Cox supports a diverse and inclusive culture promoting growth and development for its employees, providing opportunities in various dynamic roles in a hybrid work environment. The Senior Logistics Concierge position is a crucial role within the company, focused on enhancing client satisfaction through expert task management and prompt issue resolution within a call center setting. This hybrid position requires the candidate to live within 50 miles of the Phoenix, AZ office and participate onsite as needed. The role emphasizes client advocacy, requiring candidates to manage a high volume of client requests effectively, using multiple platforms and resources to deliver resolutions accurately and efficiently. The Senior Logistics Concierge is expected to maintain detailed documentation to ensure continuity and accuracy of client information, employ problem-solving skills to address client needs, and foster strong client relationships by delivering best-in-class service. The role demands proficiency in all relevant systems and tools, a commitment to meeting and exceeding performance expectations, and the flexibility to collaborate across departments for thorough client support. Ideal candidates will have strong experience in customer service and client escalation management, with a preference for those with logistics experience in the automotive industry and bilingual capabilities. This position offers a blend of remote and in-office work, reflecting Cox's flexible work policies while maintaining high performance and client satisfaction in a fast-paced environment.

• High school diploma/GED and 5 years’ experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience or 7 years’ experience in a related field
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications
• Reside within 50 miles of the Phoenix, AZ office and ability to work onsite as needed