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Hilton Los Angeles Airport is a prominent hotel located near the Los Angeles International Airport and major stadiums, offering convenient access for both business and leisure travelers. This large 1,234-room property is part of Hilton, a world-leading hospitality company known for its commitment to delivering exceptional guest experiences across a diverse portfolio of global brands. Recognized by Fortune Magazine as the #1 World's Best Workplace and celebrated as a Great Place to Work, Hilton prides itself on fostering a supportive, inclusive, and engaging work environment. Employees enjoy a comprehensive benefits package, including discounted parking, complimentary meals during shifts, and special room discounts for themselves and their families worldwide. The hotel supports the well-being of its team members with a range of mental and physical health resources, including medical insurance coverage and mental health support programs. The Overnight Guest Service Agent role at Hilton Los Angeles Airport is a critical position focused on providing exemplary service to guests during the night shift. The role typically starts at 11:00 PM and finishes at 7:30 AM, with weekend and holiday availability required. The hourly wage for this position is $25.34 plus a $1 overnight differential, reflecting the specialized nature of the role and its location. As an Overnight Guest Service Agent, you will be the primary point of contact for guests arriving at or leaving the hotel outside of typical business hours. Your responsibilities will include greeting and registering guests, managing check-outs, handling payments and currency exchanges, and promoting Hilton's marketing programs and amenities. The ideal candidate will have at least one year of hotel front desk experience, demonstrating strong communication skills, a friendly demeanor, and the ability to manage guest inquiries and complaints effectively. You will play a vital role in ensuring guest satisfaction by providing accurate information about room categories, rates, packages, local attractions, and hotel services. Your use of up-selling techniques will help maximize room occupancy and increase revenue, contributing to the hotel's overall success. Hilton is committed to its core values of hospitality, integrity, leadership, teamwork, ownership, and operating with a sense of urgency and discipline. In addition to these values, the company seeks candidates who exhibit quality, productivity, dependability, customer focus, and adaptability. Working at Hilton means joining a global network where career growth opportunities and professional development are prioritized. Through programs like the Guild Education partnership, team members can pursue various educational credentials, including college degrees and professional certifications. The company also offers a 401K retirement plan with company matching, an employee stock purchase program, parental leave, extensive paid time off, and recognition and rewards programs to celebrate employee achievements. Joining Hilton Los Angeles Airport as an Overnight Guest Service Agent means becoming part of a world-class hospitality leader dedicated to making every guest experience memorable while investing in the growth and well-being of its team members. This role offers not only competitive pay and benefits but also the chance to work in a dynamic, supportive environment where your contributions make a meaningful difference.

• High school diploma or equivalent
• Minimum one year of hotel front desk experience
• Availability to work overnight shifts including weekends and holidays
• Ability to operate computer and point-of-sale systems
• Strong communication skills
• Ability to handle cash and process payments accurately
• Dependable and customer-focused
• Ability to work in a fast-paced environment