Special Events Representative-MGM

MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, known for delivering exceptional experiences to millions of guests each year. Situated in the vibrant city of Springfield, Massachusetts, MGM Springfield offers world-class resort amenities combining luxury with the excitement of casino gaming, diverse dining options, thrilling entertainment, and upscale accommodations. As a cornerstone of MGM Resorts International's commitment to innovation and exceptional guest service, MGM Springfield stands out as a premier destination for visitors seeking an unforgettable resort experience. MGM Springfield is committed to fostering a dynamic, inclusive, and collaborative workplace where every team member plays a vital role in the overall guest experience. The resort’s culture thrives on diversity, teamwork, and the collective goal of creating memorable moments for every guest who walks through its doors. At MGM Springfield, employees are not just staff; they are ambassadors of the brand entrusted with representing the company’s values of professionalism, enthusiasm, and outstanding service. The role of a Special Events Representative at MGM Springfield is strategic and customer-facing, focused on supporting the seamless execution of a variety of high-profile events throughout the resort. This position requires individuals who are enthusiastic team players, detailed-oriented, and able to work in a fast-paced, ever-changing environment that demands flexibility and vigilant attention to detail. Special Events Representatives are integral to the setup and breakdown of events, ensuring all event equipment and supplies are organized, accounted for, and efficiently managed. The starting rate for this position is $15.45 per hour, reflecting the company’s commitment to providing competitive compensation aligned with industry standards. Employment is typically scheduled on a rotating basis that includes days, nights, and weekends, reflecting the varied and exciting nature of the events hosted at MGM Springfield. Daily responsibilities of the Special Events Representative include maintaining a pleasant and professional demeanor at all times when interacting with guests, clients, team members, and partners. They act as brand representatives, upholding the reputation of MGM Resorts International by providing exceptional service, including assisting guests with event participation and engaging in promotional activities. An important aspect of the role is managing event registrations and ensuring accurate guest check-ins and gift redemptions, all while effectively utilizing multiple computer software programs simultaneously. This position is ideal for candidates who are eager to develop their careers in the live event and hospitality sectors. With access to professional development programs, networking opportunities, and community volunteer initiatives, MGM Springfield supports employees in continuous learning and growth. The position not only offers the chance to create once-in-a-lifetime experiences for guests but also provides employees with personal and professional enrichment opportunities. By joining MGM Springfield, team members become part of a respected brand where talent is nurtured, and success is celebrated.

• High school diploma or GED
• 1+ years of prior experience in special events is preferred
• must be available days nights and weekends as the schedule rotates each month based on event days and times