Spa Receptionist - Quick Hire!

Pyramid Global Hospitality is a renowned hospitality company committed to putting people first. With a global presence in over 230 properties worldwide, they are dedicated to cultivating a supportive and inclusive work environment. This focus on people is reflected in their culture which fosters diversity, employee growth, development, and overall wellbeing. The company offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates for hotel stays. Continuous employee training and development form a core part of their commitment to help individuals advance their careers. Whether just starting or seasoned professionals in hospitality, employees at Pyramid Global Hospitality can expect a collaborative and growth-oriented workplace designed to encourage success and create exceptional guest experiences. OKANA Resort and Indoor WaterPark, part of Pyramid Global Hospitality, is located along the scenic Oklahoma River in the vibrant Horizons District near downtown Oklahoma City. This premier resort features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites—including premium riverfront accommodations—various dining options, and extensive meeting spaces covering 30,000 square feet. OKANA provides unique career opportunities within a world-class destination, ideal for professionals seeking to shape their careers while contributing to a distinctive and welcoming atmosphere. Joining OKANA means becoming part of a team that values individual contributions and supports both personal and professional growth. The role of Spa Receptionist at OKANA Resort embodies the company’s People First philosophy. In this customer-facing position, the Spa Receptionist is responsible for warmly welcoming guests, managing appointment inquiries, processing payments for spa services, assisting with retail transactions, and providing comprehensive information about resort services and activities. The Receptionist serves as the frontline ambassador for the spa, embodying exceptional customer service skills and a personable, helpful attitude towards clients. This role requires knowledge of spa operations, the ability to promote and sell spa services effectively, and strong organizational skills to coordinate appointments and upsell services. It is a vital position for creating memorable, personalized experiences for guests, helping to ensure their stays are enjoyable and refreshing. The position offers competitive wages within a festive and supportive environment that promotes career advancement. It provides a unique opportunity to be part of the opening team at OKANA Resort & Indoor WaterPark, contributing to a world-class destination and enhancing the guest experience. With comprehensive training and development, this role is perfect for individuals passionate about guest service and eager to grow within the hospitality industry. OKANA Resort offers a people-first culture that values each team member’s contributions, providing a platform for lasting success and satisfaction in one’s hospitality career.

• High school diploma
• Fluent in English
• Previous experience in a day spa and retail establishment preferred
• Computer proficiency in Microsoft 365 and resort point of sale system
• Personable, customer-centric attitude
• Good communication skills to interact with clients and resort associates
• Listening skills to understand client needs and ensure a positive experience