Service Manager I - Quick Hire!

Din Tai Fung (DTF) is a globally celebrated restaurant brand that has built its reputation on the art of Xiao Long Bao, exquisite hospitality, and authentic culinary experiences. Founded in 1972, this family-owned enterprise has maintained its dedication to quality and consistency across more than 165 locations in 13 countries, including 16 locations throughout the United States. Din Tai Fung is renowned for offering upscale yet inviting cultural dining experiences that appeal to guests from all walks of life and for any occasion. The brand's commitment to excellence is reflected in its Michelin recognition and its ongoing devotion to creating first-class dining, not only through food but also through exceptional service and ambiance. Located at 2855 Stevens Creek Blvd, Santa Clara, CA 95050 within Westfield Valley Fair, this particular position is for a Service Manager I at Din Tai Fung. The salary range for this role is $90,700.00 - $111,100.00 annually, with the final pay varying based on factors such as prior experience, relevant expertise, current business needs, and market conditions. This salary range is competitive and reflects the importance of the role within the company's front-of-house operations. The Service Manager I at Din Tai Fung plays a critical role in ensuring guests have an exceptional dining experience from the moment they arrive until they leave. This position involves managing the greeter and server teams, upholding the brand's high standards of service excellence, and fostering a professional and positive work environment. The Service Manager is responsible for delivering a consistent and welcoming guest experience, maintaining smooth transitions from arrival to seating and throughout the service, and ensuring that Din Tai Fung’s values and service vision are reflected in every interaction. Key responsibilities include training, coaching, and mentoring the front-of-house staff to promote performance excellence and alignment with company standards. The Service Manager sets clear goals, monitors team performance, provides constructive feedback, and recognizes outstanding contributions. They are also tasked with handling operational challenges such as managing labor costs, shift coverage, and partnering with other front-of-house leadership to maximize sales through effective upselling strategies. Additional duties include assisting with front-of-house inventory management, including menus, server tools, and point-of-sale supplies, to ensure operational efficiency and readiness. This comprehensive role demands excellent leadership capabilities, an unwavering commitment to quality service, and the ability to thrive in a fast-paced environment while prioritizing guest satisfaction and team morale. Din Tai Fung also prides itself on offering a range of competitive employee benefits, including health insurance contributions, dental and vision coverage, 401(k) plans with company match, and paid time off to support work-life balance. This role is ideal for someone with prior restaurant management experience who values working within a company that promotes from within and fosters growth opportunities. The employer actively seeks individuals who embody the brand’s dedication to hospitality and who can contribute positively to the cultural dining experience that Din Tai Fung provides globally.

• High school diploma or equivalent
• 3+ years restaurant management experience in casual or upscale casual dining
• 1+ years of restaurant lead or supervisory experience preferred
• ability to stand for long periods of time
• ability to lift 20+ lbs
• comfortable with being exposed to hot and cold temperatures
• applicant must be 18 years of age or older
• legal authorization to work in the United States